Experienced Customer Support Representative – Phone and Ticket Support for arenaflex

At arenaflex, we're on a mission to revolutionize the way companies interact with their customers. As a global provider of managed digital engagement services, we've partnered with top-tier brands across the globe to deliver exceptional customer experiences. We're now seeking highly skilled and passionate Customer Support Representatives to join our team of Mods!

About arenaflex

arenaflex is a leading provider of managed digital engagement services, with a network of over 10,000 Mods working with some of the world's coolest brands, including the NFL, Vimeo, and Topps. Our team is dedicated to bringing companies closer to their customers than ever before, with a focus on delivering exceptional service and support. With Mods available in 50+ languages in 70+ countries, we're your squad for the digital world.

Job Summary

As a Customer Support Representative at arenaflex, you'll be the face of our company, providing top-notch support to our clients' customers via phone and ticket support. You'll be working on a variety of projects, from assisting customers with product inquiries to resolving complex issues. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you!

Key Responsibilities

* Provide exceptional customer support via phone and ticket support

• Assist customers with product inquiries, resolve issues, and provide solutions
• Work on a variety of projects, from simple to complex, with a focus on delivering high-quality results
• Collaborate with our team of Mods to ensure seamless support and resolution of customer issues
• Follow written workflows and procedures to ensure consistency and quality
• Communicate effectively with customers, both verbally and in writing
• Meet or exceed performance metrics and targets
• Participate in ongoing training and development to improve skills and knowledge

Essential Qualifications

* 1+ year of customer support experience, preferably in a similar role

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and Google Suite
• High school diploma or equivalent required; degree in a related field preferred

Preferred Qualifications

* Experience working in a similar role, preferably in a managed digital engagement services company

• Knowledge of CRM software and ticketing systems
• Experience working with a variety of clients and products
• Strong technical skills, including proficiency in Windows 10 or above and quality headset
• Ability to work flexible hours, including weekends and holidays
• Willingness to install MSQ security software and 2FA app on the phone

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and Google Suite
• Strong technical skills, including proficiency in Windows 10 or above and quality headset
• Ability to work flexible hours, including weekends and holidays
• Willingness to install MSQ security software and 2FA app on the phone

What We Offer

* Flexible self-scheduling

• Access to 'Hot Gigs' postings exclusive to the arenaflex Network
• Work from home
• Competitive hourly rate - discussed during your first interview
• Paid orientation
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Opportunity to work with top-tier brands and clients

Work Environment and Culture

* arenaflex is a remote-friendly company, with a focus on flexibility and work-life balance

• Our team is passionate about delivering exceptional customer experiences and is dedicated to making a positive impact
• We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all
• We offer ongoing training and development opportunities to help you grow and succeed in your role

Compensation and Benefits

* Competitive hourly rate - discussed during your first interview

• Paid orientation
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Opportunity to work with top-tier brands and clients

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you! Apply Now!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job