Experienced Online Banking Specialist (Customer Service Center) – Join arenaflex's High-Level Customer Support Team
Are you a customer service professional looking for a challenging and rewarding role in the financial industry? Do you have a passion for delivering exceptional service and resolving complex issues? If so, we invite you to join arenaflex's high-level customer support team as an Online Banking Specialist (Customer Service Center). This is a unique opportunity to work with a well-established financial institution, gain exposure to a wide range of banking services, and grow your career in a dynamic and supportive environment.
About arenaflex
arenaflex is a leading financial institution headquartered in Boston, Massachusetts, with a rich history of innovation and customer-centricity. Our company is committed to providing exceptional service to our customers, and we're seeking talented individuals like you to join our team. As an Online Banking Specialist, you'll be part of a high-performing team that offers a wide range of banking services, including personal and business banking, wealth management, and insurance.
Job Summary
We're seeking an experienced Online Banking Specialist to join our Customer Service Center team. As an Online Banking Specialist, you'll be responsible for providing exceptional customer service, resolving technical issues, and managing electronic banking services. This is a 100% remote role after training, with a competitive salary, comprehensive benefits package, and opportunities for career advancement.
Responsibilities
As an Online Banking Specialist, you'll be responsible for:
- Customer Support: Assisting customers with online banking products, including ATMs, debit and credit cards, and online bill-paying services.
- Technical Assistance: Resolving technical issues related to online banking and helping customers set up and access electronic banking services.
- System Management: Managing and maintaining electronic banking services such as online banking, mobile banking, ATMs, and telephone banking.
Qualifications
To be successful in this role, you'll need:
Minimum 1 year of customer service experience
in a fast-paced environment (open to considering corporate settings, retail, restaurant, hospitality, etc.).
Friendly, outgoing, positive, "can-do," enthusiastic, motivated personality/attitude
.
Ability to articulate solutions in a demanding environment
.
Previous retail banking experience is highly preferred but not required
.
Prior call center or high-volume phone environment experience required
.
Pay and Benefits
The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
Medical, dental & vision
*
Critical Illness, Accident, and Hospital
*
401(k) Retirement Plan
– Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
*
Short and long-term disability
*
Health Spending Account (HSA)
*
Transportation benefits
*
Employee Assistance Program
*
Time Off/Leave (PTO, Vacation or Sick Leave)
Work Environment and Culture
This is a hybrid position in Lynn, MA. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're committed to creating a supportive and inclusive work environment that fosters growth and development.
Application Deadline
This position is anticipated to close on Feb 7, 2025. We encourage you to apply early to ensure consideration.
About arenaflex
arenaflex is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Apply Now
If you're a motivated and customer-focused individual looking for a challenging and rewarding role in the financial industry, we invite you to apply for this exciting opportunity. Please submit your application through our website: [insert link] We look forward to hearing from you! Apply for this job