Experienced Durable Medical Equipment Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're dedicated to providing exceptional customer service to our patients, referral sources, and business partners. As a full-time remote customer service representative, you'll play a vital role in ensuring our customers receive the best possible experience with our durable medical equipment (DME) products. If you're passionate about delivering outstanding customer service, have a strong understanding of medical terminology, and are comfortable discussing insurance coverage and financial responsibility, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative medical solutions, committed to improving the lives of our patients and customers. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our remote customer service team. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team.
Responsibilities
As an Experienced Durable Medical Equipment Customer Service Representative at arenaflex, you'll be responsible for:
- Utilizing our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
- Reaching out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
- Sharing your knowledge of DME products with customers.
- Advising patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
- Providing excellent customer service to patients, referral sources, and our business partners.
- Communicating effectively with patients, therapists, and other healthcare professionals.
- Maintaining a relationship with referral sources.
- Creating purchase orders and sending to manufacturers via fax/email/or manufacturer websites.
- Working a flexible schedule of 11AM-7PM Eastern Time, Monday through Friday.
Qualifications
To be successful in this role, you'll need:
- Previous customer service experience, telephonic or face-to-face.
- Comfortable discussing insurance coverage and financial responsibility with patients.
- Ability to work in a fast-paced environment with strong attention to detail.
- Brightree experience is a plus.
- Familiarity of medical terminology.
- Strong sense of urgency and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Adaptability to new processes and technology.
- Excellent time management skills, organization, and with strong attention to detail.
- Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
- The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel.
Preferred Qualifications
* Previous experience working with DME products.
- Experience with medical terminology and insurance coverage.
- Strong understanding of healthcare regulations and compliance.
Compensation and Benefits
* Competitive hourly rate of $17.00 per hour.
- Opportunities for further compensation based on experience.
- Comprehensive benefits package, including:
+ 401(k) with matching. + Dental insurance. + Employee discount. + Flexible spending account. + Health insurance. + Life insurance. + Paid time off. + Tuition reimbursement. + Vision insurance.
Schedule
* 8 hour shift, Monday through Friday.
- Flexible schedule of 11AM-7PM Eastern Time.
Application Instructions
If you're passionate about delivering exceptional customer service and have a strong understanding of medical terminology, we want to hear from you! Please submit your application, including:
- A cover letter outlining your experience and qualifications.
- A resume highlighting your customer service experience and medical terminology knowledge.
- Answers to the following application questions:
+ What types of Durable Medical Equipment have you processed orders for? + Will you be able to work the hours of 11AM-7PM Eastern Time, Monday through Friday?
Work Location
This is a remote opportunity, and you'll have the flexibility to work from the comfort of your own home.
Experience
* Brightree experience is a plus, but not required.
About arenaflex
arenaflex is a leading provider of innovative medical solutions, committed to improving the lives of our patients and customers. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our remote customer service team.
Join the arenaflex Team
If you're passionate about delivering exceptional customer service and have a strong understanding of medical terminology, we want to hear from you! Apply now to become an Experienced Durable Medical Equipment Customer Service Representative at arenaflex. Apply for this job