Lead, Customer Success (Strategic Operations) at arenaflex

Join arenaflex, a pioneering health-tech company revolutionizing the US healthcare landscape, as we empower primary care providers to put patient health first. As a Lead, Customer Success (Strategic Operations) at arenaflex, you will play a vital role in driving strategy and performance across our customers, including health plans, major health systems, and other risk-bearing entities.

About arenaflex

arenaflex is a US-based health-tech company backed by top venture capital firms, with an established product and proven operating model. We've demonstrated our ability to make a real difference for physician practices and their patients. Our platform, a unique blend of technology, people, and analytics, supports providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy.

The Role

As a Lead, Customer Success (Strategic Operations) at arenaflex, you will be responsible for end-to-end Customer Relationship Management, including:

• Defining and owning the overall Customer Success strategy for your customers, analyzing and monitoring trends in data to ensure we are on track to hit key performance metrics.
• Driving end-to-end customer performance by proactively identifying and mitigating risks while spotting and leveraging opportunities for account expansion and increased customer outcomes.
• Partnering with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business.
• Managing external and internal stakeholders, building trusted relationships with varying seniority levels, deploying effective storytelling and prioritization as needed.
• Flexing your data and analytics chops on a regular basis, using data to understand how your customers are performing, which levers you may need to pull to drive more ROI, and accurately communicating how arenaflex is contributing to customer goals.

What You'll Need

To succeed in this role, you should have:

• At least 4 years of previous work experience in a customer-facing role, with a preference for candidates who have worked in healthcare and have worked with customers under long-term (one year or more) contracts.
• Prior experience working with Value-Based Care (VBC), Risk Adjustment, or Quality programs.
• Strong customer management skills, with the ability to build relationships as a trusted and respected thought-partner.
• The ability to challenge the customer's thinking through insights and analysis, using data to demonstrate ROI.
• Experience in prioritization and project management.
• Exceptional communication skills, with the ability to crisply articulate problems and solutions even when operating under uncertainty.
• The ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team.

What We Offer

As a Lead, Customer Success (Strategic Operations) at arenaflex, you will be eligible for:

• A competitive salary range of $120,000 - $140,000, with an annual performance-based bonus and equity grant.
• A carefully curated selection of wellness benefits and perks, including:

+ Medical, Dental, and Vision Benefits + Unlimited PTO + Universal Paid Family Leave + Company-sponsored One Medical memberships and Citibike memberships + Medical Travel Benefits + A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations + Stock Options & a 401k matching program + Career development opportunities like Manager Training, coaching, and an internal mobility program + A broad calendar of company-sponsored social events that for our in-office and remote employees

Diversity, Equity, and Inclusion

arenaflex is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. We believe that diverse teams, and the different identities, cultures, and life experiences our team members bring to the table, enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

How to Apply

If you are passionate about customer success and want to join a company that is revolutionizing the US healthcare landscape, please apply to this role through our website. We can't wait to hear from you!

Note

arenaflex reserves the right to change our compensation bands at any time. We also want to ensure that our job seekers are protected from phishing scams, so please be aware of the following practices to ensure the legitimacy of any interaction with our team:

• Any communication from our recruiters and hiring managers at arenaflex about a job opportunity will only be made by a Stellar Health employee with an email address.
• arenaflex does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
• We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the arenaflex People Ops Team with an [redacted] email address.

If you are ever unsure whether you are in contact with a legitimate arenaflex teammate, please contact [redacted]. If you believe you've been a victim of a phishing attack, please mark the communication as "spam" and immediately report it by contacting the U.S. Federal Trade Commission. Apply for this job