Experienced Customer Experience Agent (Overnight Shift) - Join arenaflex's Fast-Paced E-commerce Revolution

At arenaflex, we're redefining the future of commerce by blending community, shopping, and entertainment into a unique experience that's just for you. As the largest livestream shopping platform in North America and Europe, we're on a mission to enable anyone to turn their passion into a business and bring people together through commerce. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces - together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest-growing marketplaces, we're looking for bold, forward-thinking problem solvers across all functional areas. Join us as we continue to push the boundaries of e-commerce and create a community that's truly one-of-a-kind.

About the Role

The Customer Experience team at arenaflex is responsible for driving the best possible user experience through process improvement, order management, and problem-solving. As a key member of this team, you'll be tasked with ensuring our customers get the product they ordered as fast as possible. And if something goes wrong, you'll be the one to make it right. Your primary focus will be on interacting with buyers and sellers, resolving customer issues, and becoming an expert in arenaflex's product, processes, and systems.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience.

• Resolve all customer issues regarding payments, orders, shipments, and general questions with a high quality and in a timely manner.
• Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
• Work with other departments to troubleshoot, research, and resolve open questions.
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

About You

We're looking for a hungry individual who's eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is a must. Here's what we're hoping to see in your background:

• Open to working an overnight shift from 8pm-5am PST
• 2+ years of Support experience handling email and/or chat services
• Weekend availability required
• Understanding of E-commerce and Marketplace operations
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers / being customer-first / serving customers
• Proactive problem-solver and process-improver
• Knowledge of Collectibles is a plus
• Bachelor's degree or college experience preferred
• Previous start-up experience is a plus

Team Environment

Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. As a remote co-located team, we're inspired by innovation and anchored in our values. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation and Benefits

For Full-Time (Hourly) US-based applicants, the hourly range is $24.04/hour to $28.85/hour, plus benefits and equity. The hourly range may be inclusive of several levels that would be applicable to the position. The final hourly rate will be based on a number of factors, including level, relevant prior experience, skills, and expertise. Our benefits package includes:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

arenaflex is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

Ready to Join the arenaflex Team?

If you're a motivated and customer-focused individual who's eager to be part of a fast-paced e-commerce revolution, we want to hear from you! Apply now and join our team of innovators, problem-solvers, and customer experience experts. Apply Now! Apply for this job