Customer Support Specialist - Onsite at arenaflex
Unlock the Power of Data and Deliver Exceptional Customer Experiences
Join arenaflex, a global data and technology company, as a Customer Support Specialist - Onsite, and be part of a dynamic team that powers opportunities for people and businesses worldwide. As a key member of our Customer Care organization, you will play a vital role in providing top-notch customer service and technical support assistance to our ever-growing population of customers.
About arenaflex
arenaflex is a FTSE 100 Index company listed on the London Stock Exchange (arenaflex), with a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland, and we operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and create opportunities for consumers, businesses, and society during life's big moments.
Job Description
As a Customer Support Specialist - Onsite at arenaflex, you will be responsible for:
- Taking In-Bound calls to assist with credit-related memberships, services, and product offerings, and advocating for solutions that will help consumers improve their creditworthiness.
- Helping consumers understand credit bureau processes and educating them on appropriate steps to request corrections.
- Receiving customer requests for assistance, identifying support needed, and either helping or forwarding requests to the appropriate functional area.
- Handling escalated customer issues.
Qualifications
To be successful in this role, you will need:
- Experience interpreting and responding to customer requests and the ability to put yourself in the mind of the customer.
- A High School Diploma or GED.
- At least one year of customer service experience.
- Comfort using a computer to perform operations.
- The ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
- You must be a US resident living within 45-60 minutes of our Allen, TX office.
Requirements
* High School Diploma or GED.
- At least one year of customer service experience.
- Comfort using a computer to perform operations.
- Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
- Must be a US resident living within 45-60 minutes of our Allen, TX office.
Benefits/Perks
* This role is eligible for a $1,500 performance bonus, paid out after completing 90 and 180 days of employment. Details will be provided during the interview process.
- Core benefits including full medical, dental, vision, and matching 401K.
- Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.
Our Culture
At arenaflex, we celebrate our uniqueness and individuality. Our culture and people are important differentiators, and we take our people agenda very seriously. We focus on what matters: DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. arenaflex's people-first approach is award-winning, with recognition as a Great Place to Work in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars).
Join Our Team
If you are passionate about delivering exceptional customer experiences and are looking for a dynamic and inclusive work environment, apply now to become a Customer Support Specialist - Onsite at arenaflex.
How to Apply
To apply for this role, please submit your application through our website. We look forward to reviewing your application and welcoming you to our team.
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity and Affirmative Action employer. Innovation is a critical part of our DNA and practices, and our diverse workforce drives our success. Everyone can succeed at arenaflex and bring their whole self to work, irrespective of their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Confidentiality
All your information will be kept confidential according to EEO guidelines.
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About arenaflex
arenaflex is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people to work towards their financial goals and help them save time and money.
Our Mission
Our mission is to unlock the power of data and create opportunities for consumers, businesses, and society during life's big moments. We believe that everyone deserves access to accurate and reliable information, and we are committed to providing innovative solutions that make a real difference in people's lives.
Our Values
At arenaflex, we value:
- Innovation: We are constantly looking for new and better ways to solve problems and create opportunities.
- Inclusion: We believe that everyone deserves to be heard and valued, and we strive to create a culture that is inclusive and welcoming.
- Integrity: We are committed to doing the right thing, even when it's hard.
- Collaboration: We believe that together, we can achieve more than we can alone.
- Customer Focus: We are passionate about delivering exceptional customer experiences and exceeding our customers' expectations.
Join Our Team
If you share our values and are passionate about delivering exceptional customer experiences, apply now to become a Customer Support Specialist - Onsite at arenaflex. Apply for this job