Senior Data Analyst, Customer Analytics – Drive Business Growth with Data-Driven Insights at arenaflex
Join arenaflex, a leading innovator in the tech industry, as we continue to revolutionize the way people communicate and connect. We're seeking an experienced Senior Data Analyst to join our Business Analytics team and fuel the next stage of our growth. As a key member of our team, you will work closely with cross-functional stakeholders to drive customer acquisition and retention, delivering deep, actionable insights in a timely manner to optimize and grow our business.
About arenaflex
arenaflex is a dynamic and customer-obsessed company that strives to have a deep understanding of our customers. We're committed to delivering timely and trustworthy insights that enhance clarity and instill confidence. Our mission is to offer a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement.
Our Values
* Customer Obsessed: We strive to have a deep understanding of our customers and deliver insights that drive business growth.
- Do Right By Our People: We treat each other with fairness, respect, and integrity, fostering a culture of trust and collaboration.
- Accept the Challenge: We adopt a "Yes, We Can" mindset to achieve ambitious goals and push the boundaries of innovation.
- Act Like an Owner: We treat this company like it's our own, taking ownership of our work and striving for excellence.
- Give a Damn!: We are deeply committed and passionate about our work and achieving results, making a meaningful impact on our customers and the industry.
The Role
As a Senior Data Analyst, Customer Analytics, you will be responsible for delivering deep, actionable insights to drive business growth and customer acquisition. You will work closely with cross-functional teams to understand new and existing Ads product offerings, recommending the right metrics and experiments to measure performance. Your expertise will enable our advertisers to achieve business results, with insights and measurement focused on customer and media.
Key Responsibilities
* Be a strong partner to cross-functional teams by understanding new and existing Ads product offerings and recommending the right metrics and experiments to measure performance.
- Enable our advertisers to achieve business results, with insights and measurement, such as those focused on customer and media.
- Provide cross-functional teams visibility into key business KPIs and metrics by developing and presenting reports and dashboards.
- Independently conduct analyses using rigorous analytic methods and build recommendations that drive decision making and business prioritization.
- Execute upon experimentation roadmaps by implementing experiments and tests, monitoring results, and presenting recommendations.
- Generate and share actionable insights with Director+ level leadership via written artifacts such as decks and memos, and verbally in forums such as weekly standup meetings.
Who You Are
* BA/BS in a quantitative discipline like Math, Computer Science, Economics, or Analytics required. MS in Business Analytics highly preferred.
- 3+ years of hands-on experience in business and/or product analytics, working with large, multi-dimensional datasets, preferably at fast-growing tech companies.
- Exceptional communication skills, both verbal and written.
- Skilled in extracting and transforming data from Snowflake warehouse using SQL.
- Hands-on experience in designing, building, operating, and maintaining Tableau dashboards.
- Knowledge of customer growth concepts such as CAC/LTV, retention curves, onboarding & activation funnels is preferred.
- Experience working with tools like MMPs (e.g., Adjust, AppsFlyer), CRM tools like Braze, web analytics (Google Analytics), product analytics & experimentation tools (Amplitude, Eppo, Mixpanel).
- Experience in experimentation (A/B tests, geo tests, etc.) and basic statistics (e.g., hypothesis testing) required. Knowledge of commonly used analytic methods such as regression, decision trees, and forecasting is highly preferred.
- Experience in and ability to play "trusted advisor" to senior and executive leadership and help make change happen.
- Fast learner. Being a fast learner also means the ability to admit defeat, ask for help, and iterate quickly so you can learn from your mistakes and move ahead.
- Respectfully candid with the ability to collaborate with multiple stakeholders as well as peers on the data team.
- Resourceful and scrappy with the ability to deliver insights to the right teams in a timely manner.
What We Offer
* Strong work-life blend
- Flexible work arrangements (wfh, remote, or access to one of our office spaces)
- Employee Stock Options
- Unlimited vacation
- Competitive pay and benefits
- Parental leave
- Benefits for both physical and mental well-being (wellness credit and L&D credit)
- We travel a few times a year for various team events, company-wide off-sites, and more
Diversity and Inclusion
At arenaflex, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.
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Apply Now
If you're a motivated and experienced Senior Data Analyst looking to drive business growth with data-driven insights, we encourage you to apply to this exciting opportunity. Join our team at arenaflex and be part of a dynamic and customer-obsessed company that's revolutionizing the way people communicate and connect. Apply for this job