Experienced Medical Customer Service Representative (Remote) – Medical Billing and Claims Investigation Expert
At arenaflex, we're dedicated to revolutionizing the medical billing and claims investigation industry with our cutting-edge solutions and exceptional customer service. As a leading provider of medical billing and revenue cycle management services, we're seeking an experienced Medical Customer Service Representative to join our remote team. If you're a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to apply for this exciting opportunity.
About arenaflex
arenaflex is a forward-thinking company that's passionate about delivering innovative medical billing and revenue cycle management solutions to healthcare providers across the country. Our team of experts is committed to providing exceptional customer service, ensuring that our clients receive the highest level of support and care. With a strong focus on employee growth and development, we offer a positive and supportive work environment that fosters collaboration, creativity, and innovation.
Job Summary
As a Medical Customer Service Representative at arenaflex, you'll play a critical role in assisting patients with their medical billing and claims investigation needs. You'll be responsible for providing exceptional customer service, resolving patient account balances, and ensuring compliance with federal and state laws and regulations. If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Help patients understand their financial responsibility in a helpful and non-threatening manner
- Take inbound and make outbound calls to patients regarding outstanding balances
- Meet or exceed established metric goals
- Follow established procedures to resolve patient account balances, including:
+ Identifying consumer payment plans + Utilizing call scripts provided + Setting up consumer payments over the phone + Documenting all conversations electronically on company and/or client systems
- Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Provide information to Client Services as needed
- Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Minimum Requirements
* High School Diploma or equivalent
- Must be willing to submit for a background check
- Characterize high integrity
- Excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
* Able to work successfully in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
- Experience with medical billing/claims processing
- Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
- Time management and sound decision-making skills
- Have a positive attitude and demonstrate teamwork
- Strong organizational and problem-solving skills
- Provide excellent customer service in a variety of situations, including those that escalate
- Able to use strong attention to detail and data management skills
What We Offer
* Full comprehensive Paid Training Program (3+ weeks)
- Medical, Dental, and Vision insurance
- HSA and FSA available
- 401(K) plans with company match
- PTO and Paid holidays
- Employer-paid life insurance and long-term disability
- Internal company growth
- Steady work schedule
Why Join arenaflex?
At arenaflex, we're committed to providing a positive and supportive work environment that fosters collaboration, creativity, and innovation. Our team of experts is passionate about delivering exceptional customer service, and we're dedicated to helping our employees grow and develop their careers. If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
How to Apply
If you're interested in joining our team as a Medical Customer Service Representative, please submit your application through our website. We look forward to reviewing your application and discussing this opportunity further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
Job Type
Full-time
Pay
$15.00 - $17.00 per hour
Education
High School or better
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