Experienced Licensed Customer Service Representative – Personal Lines Insurance

Job Summary:

Join arenaflex, a leading provider of innovative insurance solutions, as an Experienced Licensed Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service to policyholders and agents, resolving complex issues, and providing timely and accurate information about personal lines products. As a licensed professional, you will have the opportunity to grow your career, develop your skills, and make a meaningful impact on our customers' lives.

About arenaflex:

arenaflex is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. We believe progress happens when people feel secure, and we provide protection for the unexpected and deliver it with care. Our company values diversity, equity, and inclusion, and we strive to create a workplace where all employees feel a sense of community, belonging, and can do their best work.

Responsibilities:

As an Experienced Licensed Customer Service Representative, you will be responsible for:

• Providing exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies
• Building rapport with each customer and listening to their requests and inquiries
• Working to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues
• Using de-escalation tactics and when necessary, escalating to appropriate team
• Processing policyholder transactions accurately and within Customer Response Center established time standards
• Interpreting policy contracts to insured based on expert knowledge of personal lines auto products
• Identifying, understanding, and interpreting customer needs to implement resolutions and making recommendations for coverage enhancements
• Understanding aspects of billing systems as it pertains to policy coverage
• Identifying and communicating transactions and impact to policy premium
• Evaluating and making decisions regarding exceptions to payment plan and fees
• Managing and utilizing time effectively to ensure department meets required service levels for improved customer satisfaction results
• Proficiently utilizing on-line reference materials relating to auto policies to provide confident, accurate, and efficient service
• Developing and maintaining product, procedural, and technical systems knowledge
• Completing licensing and continuing education requirements
• Utilizing technical systems, effectively and efficiently, including desktop, call center specific phone systems, and required internet connectivity
• Performing additional duties as assigned

Qualifications:

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license

• Associates degree and 1+ year Insurance experience preferred
• 3-5 years related Customer Service experience is required
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential
• Excellent communication and interpersonal skills are required
• Personal Lines producer insurance licenses required upon hiring and training

Skills:

* Analysis Skills

• Billing
• Call Centers
• Communication Skills
• Contract Analysis
• Customer Response
• Customer Satisfaction
• Customer Support/Service
• Desktop PC
• Insurance
• Interpersonal Skills
• Licensing
• Needs Assessment
• Negotiation Skills
• Problem Solving Skills
• Time Management
• Transaction Processing/Management
• Work From Home

Work Environment and Company Culture:

As a remote employee, you will have the flexibility to work from home and enjoy a quiet, secure, distraction-free workspace. arenaflex provides all necessary equipment, and you will have access to on-line reference materials and technical systems. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where all employees feel a sense of community, belonging, and can do their best work.

Compensation, Perks, and Benefits:

arenaflex offers competitive compensation, including a salary range of $40,000 - $60,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Career Growth Opportunities and Learning Benefits:

arenaflex is committed to the growth and development of our employees. We offer ongoing training and education opportunities, including licensing and continuing education requirements. As a licensed professional, you will have the opportunity to advance your career and take on new challenges.

How to Apply:

If you are a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where all employees feel valued, respected, and empowered to succeed.

Note:

This position may have in-office requirements depending on candidate location. arenaflex is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Apply for this job