Experienced Technical Support / Customer Service Representative – Work from Home Opportunity with arenaflex

Join arenaflex, a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging, as we continue to earn prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Are you looking for a career change that offers flexibility, growth opportunities, and a chance to make a meaningful impact in the lives of customers? Do you want to be part of a dynamic team that prioritizes employee well-being, diversity, and inclusion? If so, we invite you to apply for the Technical Support / Customer Service Representative role at arenaflex, where you'll have the opportunity to work from home and make a difference in the lives of our customers.

About arenaflex

arenaflex is a global organization that has been recognized for its commitment to creating a positive and inclusive work environment. We believe in empowering our employees to grow and develop their skills, and we're dedicated to providing exceptional customer experiences. Our company culture is built on the principles of people-first, inclusivity, and a genuine sense of belonging. We're proud to be a leader in our industry, and we're excited to have you join our team.

What You'll Do in This Role

As a Technical Support / Customer Service Representative working from home, you'll be responsible for providing exceptional customer experiences through inbound and outbound calls, emails, and chats. Your primary goal will be to resolve technical issues related to hardware, software, and client products, while also maintaining a broad knowledge of our products and services. Some of your key responsibilities will include:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver and maintaining a high level of technical expertise
• Maintaining a broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offering additional products and/or services to customers
• Delivering expert customer experiences with a smile

Your Qualifications

To be successful in this role, you'll need to possess a strong focus on building customer relationships, excellent communication skills, and a high level of technical expertise. Some of the essential qualifications for this role include:

• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in It for You

At arenaflex, we believe in investing in our employees and providing them with the tools and resources they need to succeed. Some of the benefits available to eligible U.S. employees in this role include:

• Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #My One Earth Promise, and more

Why Join arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in empowering our employees to grow and develop their skills, and we're dedicated to providing exceptional customer experiences. Some of the reasons why you should join our team include:

• Flexible work arrangements, including the option to work from home
• Opportunities for career growth and development
• Competitive compensation and benefits package
• Recognition and rewards for outstanding performance
• A dynamic and inclusive work environment
• A chance to make a meaningful impact in the lives of customers

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that values people-first, inclusivity, and a genuine sense of belonging, we invite you to apply for the Technical Support / Customer Service Representative role at arenaflex. Please submit your application through our website, and we'll be in touch with you shortly to discuss your qualifications and next steps.

Location

USA, OH, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

Equal Opportunity/Affirmative Action Employer

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Apply for this job