Experienced Customer Service Trainee – Hybrid Training Program for Remote Work

Job Type:

Full-time, Remote

Location:

Farmington Hills, MI (with hybrid on-site training)

Number of Positions:

6

About arenaflex:

arenaflex is a leading provider of innovative solutions in the dental industry, dedicated to improving oral health through benefit plans, advocacy, and community support. As a part of the arenaflex team, you'll be joining a dynamic organization that values its employees and strives to create a positive impact on the communities it serves.

Job Summary:

We're seeking highly motivated and customer-focused individuals to join our team as Customer Service Trainees. As a Trainee, you'll participate in a comprehensive hybrid training program that combines on-site and remote learning. This unique opportunity will equip you with the skills and knowledge necessary to excel in a customer-facing role, while also providing a supportive and inclusive work environment.

About arenaflex's Culture:

At arenaflex, we celebrate our All In culture, which is built on a mindset, feeling, and attitude that permeates every aspect of our work. We believe in empowering our employees to take charge of their careers, supporting one another, and making a positive impact in our communities. Our culture is built on the principles of collaboration, innovation, and customer-centricity, and we're committed to fostering a workplace that is inclusive, diverse, and respectful.

Typical Assignments:

As a Customer Service Trainee, you'll have the opportunity to develop your skills in the following areas:

• Researching inquiries by accessing our claims processing system and other informational sources
• Responding to customer, group, and provider questions through telephone contact and/or written communication, using proper etiquette, grammar, punctuation, and tone
• Maintaining related departmental records and files
• Operating office equipment, including personal computers, calculators, copiers, and fax machines
• Making corrections to claims and eligibility
• Entering new claims, eligibility, and subscriber information into our mainframe
• Reviewing subscriber coverage to determine type and level of benefits

Minimum Requirements:

* Possess a high school diploma or equivalent

• One year of customer service experience in a business environment that requires the use of a computer program to assist the customer, preferably in a call center, and/or dental experience
• Successful completion of the customer service simulation test (minimum score of 62 out of a possible 100) (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position)
• Ability to work a flexible schedule, including early morning and evening shifts, Monday through Friday

Preferred Qualifications:

* Experience working in a dental or healthcare environment

• Proficiency in Microsoft Office and other software applications
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with customer relationship management (CRM) software

Essential Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a team environment and provide excellent customer service
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and other software applications
• Ability to learn and adapt quickly to new systems and processes
• Strong attention to detail and organizational skills

Career Growth Opportunities and Learning Benefits:

As a Customer Service Trainee at arenaflex, you'll have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. Our comprehensive training program will equip you with the skills necessary to excel in a customer-facing role, and our commitment to employee development will provide you with opportunities for growth and advancement.

Work Environment and Company Culture:

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our office is fully remote, with regular on-site training sessions to ensure a collaborative and supportive team dynamic. We offer a range of benefits, including competitive compensation, comprehensive health insurance, and a 401(k) matching program.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health insurance, including medical, dental, and vision coverage
• 401(k) matching program
• Flexible paid time off and holidays
• Professional development opportunities and training programs
• Access to cutting-edge technology and tools
• Collaborative and supportive work environment

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or training. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and respectful, and we strive to provide equal employment and advancement opportunities to all employees, regardless of their background, identity, or experience.

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