Experienced Full Stack Call Center Representative – Data Entry and Patient Enrollment

Join arenaflex, a leading retail pharmacy and healthcare company, in revolutionizing the way we deliver patient care and services. Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer service? Do you have a strong background in data entry and patient enrollment? If so, we invite you to join our team as an Experienced Full Stack Call Center Representative at arenaflex.

About arenaflex

arenaflex is a leading retail pharmacy and healthcare company that is committed to making a positive impact on people's lives through better health. With a legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the United States, with over 9,000 stores across America, Puerto Rico, and the U.S. Virgin Islands. Our team of dedicated professionals is passionate about delivering exceptional patient care and services, and we are seeking like-minded individuals to join our team.

Job Summary

As an Experienced Full Stack Call Center Representative, you will be responsible for providing exceptional customer service to patients and healthcare professionals, while also ensuring accurate and timely data entry and patient enrollment. You will work closely with our team to resolve patient inquiries, process prescriptions, and provide support to our pharmacists and healthcare professionals.

Key Responsibilities

* Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing
• Investigate to obtain missing medication data, and decipher clinical abbreviations (SIG codes)
• Resolve all data entry-related exceptions
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis
• Resolve Outsider Oddballs by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements
• Resolve phone calls to healthcare providers and others to obtain data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs
• Provide support to pharmacists, both those in the office and those in other areas
• Identify and escalate issues to senior-level staff as necessary
• Obtain a dynamic pharmacist license or certification within the initial 90 days, and maintain a current pharmacist license or certification

Essential Qualifications

* High school diploma or equivalent

• Essential level computer skills (e.g., start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print documents, and access data online)
• Essential web browsing skills to include opening a program, typing URLs in the correct location, using a web search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files)
• Ability to communicate in writing and verbally
• 18 years old or older

Preferred Qualifications

* At least 1 year of pharmacy experience in a retail or call center environment

• At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as granted by the State Board for Pharmacies or widely recognized certification agency
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files)
• Familiarity with Spanish and English

What We Offer

* Competitive hourly rate of $25-$35/hour

• Opportunity to work in a dynamic and fast-paced environment
• Comprehensive training and development programs to enhance your skills and knowledge
• Collaborative and supportive team environment
• Flexible scheduling to accommodate your needs
• Opportunities for career growth and advancement

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you shortly to discuss your qualifications further. Apply Now! Apply for this job