Experienced Business Support Manager – Terminal Activities at arenaflex

Job Summary:

Join arenaflex, a world-renowned leader in the travel and leisure industry, as a Business Support Manager – Terminal Activities. As a key member of our team, you will play a vital role in ensuring the smooth and consistent delivery of exceptional visitor experiences across various home ports globally. This exciting opportunity offers a unique blend of business acumen, customer service expertise, and travel industry knowledge, making it an ideal fit for individuals passionate about delivering exceptional service and driving business growth.

About arenaflex:

arenaflex is a global leader in the travel and leisure industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a rich history of delivering unforgettable experiences, arenaflex continues to push the boundaries of excellence, driving growth and innovation across its diverse portfolio of brands. As a Business Support Manager – Terminal Activities, you will be part of a dynamic team that shares a passion for delivering exceptional service and driving business success.

Key Responsibilities:

As a Business Support Manager – Terminal Activities, your primary responsibilities will include:

• Participating in the development, implementation, and maintenance of embarkation framework, including issues, upgrades, and communication strategies for Terminal Activities and core partners.
• Ensuring the consistent improvement of operational processes to enhance arenaflex services both internally and externally.
• Driving new initiatives and projects to guarantee an ideal and precise completion of tasks.
• Maintaining and updating datasets, such as Port Arrival Times, Daily Activity Reports, and Quality Assurance Reviews, as well as reporting information for monthly summaries and on-demand requests.
• Supporting the Terminal Operations Manager with the Moderate process and citizenship questions and Cast Member advancement.
• Supporting agenda planning documentation for citizenship requirements.
• Playing a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall arenaflex activity.
• Recognizing issues and resolving problems related to projects, content, and estimation to enhance project success.
• Maintaining Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
• Scheduling, seating, and recording office meetings.
• Leading communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
• Attending and supporting Terminal Activities in Port Canaveral, South Florida, and Outports.
• Occasionally supporting the Outport team by assisting with terminal/area launch tasks.
• Leading Quality Assurance Reviews and scheduling Reviews for terminal activities.
• Collaborating with other divisions within arenaflex to ensure a consistent Visitor experience.
• Acting as a liaison between arenaflex and all external vendor activities.
• Maintaining a positive working relationship with external vendors participating in the daily port activity, including but not limited to Custom and Border Protection Authorities, Port Power, Local Policing, Stevedores/Wardens, Security, and all arenaflex teams.

Essential Capabilities:

To succeed in this role, you will need:

• Knowledge of voyage products, the travel industry, and terminal activities.
• Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf activity, including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
• Demonstrated proficiency in the Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven customer service skills.
• Strong verbal and written communication skills.
• Demonstrated logical, analytical, and critical thinking skills.
• Travel industry experience.
• Ability to work flexible hours, including weekends and holidays.
• Possession of a valid passport, as this position may require international travel.
• Ability to travel frequently to support terminal activity areas.
• Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack).

Preferred Capabilities:

While not required, the following skills and experience are highly desirable:

• Over three years of cruise line dock activities or similar experience.
• Disney Cruise Line Manager and Base knowledge, strategy, methods.
• Microsoft PowerApps/Power Automate.
• Knowledge of Disney Cruise Line systems, including DXP, Seaware, and Fidelio.
• Knowledge of migration strategy in regards to areas Disney Cruise Line sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.

Career Growth Opportunities and Learning Benefits:

As a Business Support Manager – Terminal Activities at arenaflex, you will have access to a range of career growth opportunities and learning benefits, including:

• Opportunities for professional development and career advancement.
• Access to industry-leading training and development programs.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Opportunities to work with a diverse range of stakeholders and partners.
• Access to cutting-edge technology and tools.

Work Environment and Company Culture:

arenaflex is committed to creating a positive and inclusive work environment that supports the well-being and success of its employees. As a Business Support Manager – Terminal Activities, you will be part of a dynamic team that shares a passion for delivering exceptional service and driving business growth. Our company culture is built on the following values:

• Customer Focus: We are committed to delivering exceptional service and exceeding customer expectations.
• Innovation: We encourage creativity, innovation, and continuous improvement.
• Collaboration: We work together as a team to achieve our goals and objectives.
• Integrity: We operate with integrity, honesty, and transparency in all our interactions.
• Respect: We value and respect each other's differences and perspectives.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• Salary: $26/hour.
• Benefits: Comprehensive health, dental, and vision insurance.
• Perks: Access to exclusive employee discounts and rewards.
• Paid time off: Generous paid vacation, sick leave, and holidays.
• Professional development opportunities: Access to industry-leading training and development programs.

How to Apply:

If you are a motivated and experienced professional with a passion for delivering exceptional service and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job