Experienced Clinical Customer Service Representative – Remote Call Center Position

Join arenaflex, a leading healthcare company, in our mission to empower individuals to live healthier and longer. We are seeking exceptional customer service professionals to join our high-volume call center, providing exceptional customer service nationwide for our specialty network programs.

About arenaflex

arenaflex is a dynamic and innovative healthcare company dedicated to delivering exceptional customer service and support to our members. Our team is passionate about empowering individuals to live healthier and longer, and we are committed to providing a positive and supportive work environment for our employees. With a focus on excellence, integrity, and teamwork, we strive to make a meaningful difference in the lives of our members and our community.

Job Summary

We are seeking experienced Clinical Customer Service Representatives to join our remote call center team. As a Clinical Customer Service Representative, you will play a critical role in supporting our company's mission by providing exceptional customer service to our members nationwide. You will be responsible for responding to customer inquiries, providing information regarding all aspects of the members' association with arenaflex, and ensuring that our members receive timely and accurate support.

Responsibilities

* Answer incoming calls in a professional, accurate, timely, and courteous manner.

• Ascertain the nature of the call and record information in the Communication Log.
• Look up member information using proprietary arenaflex systems and provide information to the caller.
• Forward logs requiring further research to the appropriate department.
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.).
• Utilize appropriate resources, including those online, to provide timely responses.
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner.
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
• Document all calls appropriately.
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
• Respond to requests for internal and external customers and/or clients, as required.

Qualifications

* High school diploma or equivalent required.

• Minimum of one-year experience performing customer service duties; inbound call center experience preferred.
• Basic computer skills.
• Strong verbal communication skills.

Core Competencies

* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.

• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time.

Physical Requirements

Ability to speak, see, and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.

Environmental Conditions

Work-from-home (WFH) environment.

Compensation and Benefits

* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit.

• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and professional development.

Work-Life Balance

As a remote employee, you will have the flexibility to work from the comfort of your own home, with a stable connection to your Internet Service Provider. Our remote work environment is designed to support your work-life balance, with a focus on flexibility and autonomy.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including:

• On-the-job training and coaching.
• Online training and certification programs.
• Mentorship and career development opportunities.
• Opportunities for advancement and promotion.

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion, and we welcome applications from qualified individuals from diverse backgrounds.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Contact Us

If you have any questions or would like to learn more about this opportunity, please contact our Human Resources Department at (800) 848-3555 x6702.

Join our team and make a difference in the lives of our members!

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