Experienced Remote Call Center Customer Service Representative – Compensation and Retention Specialist
At arenaflex, we are dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on giving people hope if they have personally suffered or lost a loved one due to negligence. We are now seeking an experienced and results-driven Remote Call Center Customer Service Representative to join our team.
About arenaflex
arenaflex is a pioneering organization that has been at the forefront of providing compensation and support to individuals who have been affected by negligence. Our mission is to empower people to take control of their lives and seek justice for the harm they have suffered. We are committed to providing exceptional customer service and support to our clients, and we are looking for a talented and motivated individual to join our team.
Responsibilities
As a Remote Call Center Customer Service Representative at arenaflex, you will be responsible for connecting with individuals who have filled out a form to see if they meet the criteria to potentially qualify for compensation. Your primary goal will be to provide exceptional customer service and support to our clients, while also achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals. Some of your key responsibilities will include:
- Connecting with 40-50 callers a day, of which 1-5 callers would potentially qualify for compensation
- Multitasking, including listening, answering questions, and viewing multiple windows
- Achieving or exceeding monthly KPIs to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand knowledge of position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT problems
Requirements
To be successful in this role, you will need to possess excellent verbal and written communication skills, as well as strong interpersonal and customer service skills. You will also need to be competitive, motivated, and able to work 40+ hours a week. Some of the essential requirements for this role include:
- Residing in the State of Florida or New Jersey
- Having a quiet, distraction-free space to work
- Having a reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
- Having high-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- Having a reliable noise-cancellation headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30)
- Having a strong background in call-center environment and sales-focused experience
- Having 2+ years of phone sales/customer service experience
This is not for you if...
If you cannot troubleshoot basic technical issues, are unable to work 40+ hours per week, cannot handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller, are unable to use problem-solving skills, are unable to work the full training period (90 days), or are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours, then this role may not be for you.
Benefits
As a Remote Call Center Customer Service Representative at arenaflex, you will be eligible for a range of benefits, including:
- Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
Hours of Operation
A full-time schedule of 40 hours a week from the following hours:
- Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday-8:30 AM to 4:30 PM Eastern
- Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
Compensation
The salary range for this role starts at $17.31/hour, with commissions and bonuses available, resulting in a total compensation of up to $33.00+/hour ($70,000+).
How to Apply
If you are a motivated and results-driven individual who is passionate about providing exceptional customer service and support, then we encourage you to apply for this role. Please visit our website to register your interest and submit your application. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) Apply for this job