Experienced Bookkeeping Software Customer Support Specialist – Remote Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of innovative solutions, we're seeking a highly skilled and motivated Bookkeeping Software Customer Support Specialist to join our team. In this exciting remote opportunity, you'll have the chance to work with a dynamic team, utilize your expertise in bookkeeping and accounting software, and provide top-notch customer support to our clients.

Why Join arenaflex?

At arenaflex, we believe in creating a work environment that's flexible, supportive, and empowering. As a Bookkeeping Software Customer Support Specialist, you'll enjoy the following benefits:

• Work from Home: Say goodbye to commuting hassles and hello to the convenience of working from home. Our flexible schedule allows you to create a work environment that suits your needs.
• Flexibility: Schedule your own hours and enjoy the freedom of creating a schedule that works best for you. Whether you're a morning person or a night owl, we've got you covered.
• Gain Experience: Expand your skillset and broaden your horizons while providing exceptional customer service to clients from diverse industries.
• Supportive Environment: Our team is dedicated to helping you succeed. We're here to support you every step of the way, so you can focus on delivering top-notch service to our clients.

Earnings Potential

As a Bookkeeping Software Customer Support Specialist, you'll have the opportunity to earn up to $20.40 per hour. With a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes, you'll be able to maximize your earnings potential.

Schedule

Our flexible schedule allows you to create your own schedule, with available hours between 8 am and 8 pm CST, Monday to Friday. Whether you're a morning person or a night owl, we've got you covered.

Skills Needed

To succeed in this role, you'll need:

• Proficiency in QuickBooks Online or Comparable Accounting Software: You'll be working with clients who use QuickBooks Online or similar accounting software, so it's essential that you're familiar with these systems.
• Bookkeeping/Accounting Expertise: You'll need to have a solid understanding of bookkeeping and accounting principles, including AR, AP, journal entries, reconciliation, and more.
• Customer Service Experience: You'll be providing customer support via phone, so it's essential that you have excellent communication skills and a friendly, professional demeanor.
• Tech Savvy: You'll need to be comfortable using technology and have a strong understanding of computer systems and software.
• Cross-Selling Skills: You'll have the opportunity to cross-sell relevant products to clients, so it's essential that you're comfortable with this aspect of the role.

Work Environment Requirements

To ensure that you're able to provide the best possible support to our clients, we require:

• Quiet, Uninterrupted Space: You'll need a quiet, uninterrupted space to work from, free from distractions and interruptions.
• Organized Desk Area: You'll need to have an organized desk area, with all necessary equipment and resources within easy reach.

Technology Requirements

To ensure that you're able to perform your duties effectively, we require:

• Personal Computer: You'll need a personal computer (no tablet) with a wired internet connection (no wi-fi or mobile internet).
• Broadband Internet Connection: You'll need a broadband internet connection with a minimum download speed of 10 Mbps.
• Wired USB Headset: You'll need a wired USB headset with microphone to ensure clear communication with clients.
• Valid Antivirus Software: You'll need to have valid antivirus software installed, running, and up to date to protect your computer and our systems.

Important Information

To be eligible for this role, you must:

• Live and Work in the United States: Except for California, New York, Pennsylvania, and Washington, where we are currently unable to work with contractors.
• Pass a Criminal Background Check: You'll need to successfully pass a criminal background check to ensure that you're eligible to work with our clients.
• Be an Independent Contractor: As a contractor, you'll be responsible for your own taxes and benefits. You'll be required to sign a contract that outlines the terms of your employment and your responsibilities as an independent contractor.

Job Type

This is a contract role, with a flexible schedule and the opportunity to earn up to $20.40 per hour.

Pay

The pay for this role is $15.30 - $20.40 per hour, depending on your experience and qualifications.

Schedule

The schedule for this role is Monday to Friday, with available hours between 8 am and 8 pm CST.

Work Location

This is a remote opportunity, with the flexibility to work from home. If you're a motivated and experienced Bookkeeping Software Customer Support Specialist looking for a new challenge, we'd love to hear from you. Apply now to join our team at arenaflex and take the first step towards a rewarding and challenging career. Apply for this job