Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at arenaflex

Are you passionate about delivering exceptional patient experiences and making a positive impact in the healthcare industry? Do you have a strong desire to work in a dynamic and fast-paced environment where no two days are ever the same? Look no further than arenaflex, a leading healthcare company dedicated to providing innovative solutions and exceptional customer service. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will play a vital role in delivering a distinctive and delightful customer experience to our patients and customers. You will be the face of our pharmacy, providing courteous, friendly, and efficient service to our customers, while also assisting our pharmacists in the practice of pharmacy. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Models and delivers a distinctive and delightful customer experience, engaging customers and patients by greeting them and offering assistance with products and services.

• Registers sales on assigned cash register, provides customers with courteous, friendly, fast, and efficient service, and recommends items for sale to customers.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions.
• Recommends trade-up and/or companion items, takes customer to OTC aisle when possible to assist in locating products, and keeps counters and shelves clean and well merchandised.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medicine.
• Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians, and processes manual claims for third-party program prescription services.
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
• Ensures compliance with state and local laws regarding regulated products, constructs and maintains displays, and completes resets and revisions as directed.
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, and assumes web pick-up responsibilities.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, and completes special assignments and other tasks as assigned.

Essential Qualifications:

* High school diploma or equivalent required; pharmacy technician certification (PTCB) or state required certification/registration preferred.

• 1-2 years of experience in a pharmacy or retail environment, with a strong focus on customer service.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, patients, and healthcare professionals.
• Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
• Basic computer skills, with experience using pharmacy systems and software.
• Ability to lift up to 25 pounds, stand for long periods, and move quickly and efficiently around the store.

Preferred Qualifications:

* Experience working in a pharmacy or retail environment, with a strong focus on customer service.

• PTCB certification or state required certification/registration.
• Experience using pharmacy systems and software.
• Knowledge of pharmacy operations, including prescription processing and inventory management.
• Ability to work flexible hours, including evenings and weekends.

Skills and Competencies:

* Excellent communication and interpersonal skills, with the ability to work effectively with customers, patients, and healthcare professionals.

• Strong attention to detail and ability to multitask in a fast-paced environment.
• Basic computer skills, with experience using pharmacy systems and software.
• Ability to lift up to 25 pounds, stand for long periods, and move quickly and efficiently around the store.
• Knowledge of pharmacy operations, including prescription processing and inventory management.
• Ability to work flexible hours, including evenings and weekends.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program for pharmacy technicians, including PTCB certification and continuing education credits.

• Opportunities for career advancement, including promotions to pharmacy manager or other leadership roles.
• Collaborative and supportive work environment, with a focus on teamwork and professional development.
• Competitive compensation and benefits package, including health insurance, 401(k) matching, and paid time off.

Work Environment and Company Culture:

* arenaflex is a dynamic and fast-paced environment, with a strong focus on customer service and patient care.

• Collaborative and supportive work environment, with a focus on teamwork and professional development.
• Opportunities for career advancement, including promotions to pharmacy manager or other leadership roles.
• Competitive compensation and benefits package, including health insurance, 401(k) matching, and paid time off.

Compensation, Perks, and Benefits:

* Competitive hourly rate, with opportunities for overtime and bonuses.

• Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
• Opportunities for career advancement, including promotions to pharmacy manager or other leadership roles.
• Collaborative and supportive work environment, with a focus on teamwork and professional development.

Conclusion:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to work in a dynamic and fast-paced environment, with a strong focus on customer service and patient care. Apply today and join our team of dedicated professionals who are committed to making a positive impact in the healthcare industry.

Apply Now:

To apply for this exciting opportunity, please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) and submit your application, including your resume and cover letter. We look forward to hearing from you! Apply for this job