Experienced Customer Service Representative – Insurance Claims Recovery Specialist

At arenaflex, we're dedicated to creating a supportive and family-oriented environment where our employees can thrive. With over 20 years of experience, we're committed to treating our team members like family and providing them with the tools and resources they need to succeed. As an Experienced Customer Service Representative – Insurance Claims Recovery Specialist, you'll play a vital role in our team, working closely with medical, dental, and long-term care providers to resolve potential overpaid claims on behalf of our insurance clients.

About arenaflex

arenaflex is a leading provider of insurance claims recovery services, with a strong presence in the Amarillo, Texas area. Our team is passionate about delivering exceptional customer service and ensuring that our clients receive the best possible outcomes. We're proud of our family-oriented culture, which emphasizes politeness, persistence, and proactivity. If you're looking for a challenging and rewarding career opportunity, join our team at arenaflex!

Key Responsibilities

As an Experienced Customer Service Representative – Insurance Claims Recovery Specialist, your primary responsibilities will include:

• Politely and effectively communicating with medical, dental, and long-term care providers regarding identified insurance overpayments.
• Persistent problem-solving and escalating issues as necessary.
• Proactively making contact and responding both verbally and in writing with providers.
• Maintaining and accurately updating records in our operating system, including points of contact, recovery stages, and other relevant information.
• Performing administrative duties, such as creating notes, researching overpayments, and sending emails/faxes.
• Demonstrating a basic level of knowledge of our policies and procedures.
• Positively responding to coaching, mentoring, and feedback.
• Working effectively in a fast-paced and team environment.
• Achieving daily, weekly, and monthly recovery goals and metrics.

Essential Qualifications

To succeed in this role, you'll need:

• A High School Diploma or equivalent.
• Excellent computer skills, including proficiency in Microsoft Office.
• Excellent interpersonal skills, oral and written communication skills.
• The ability to work independently and as part of a team.
• A detail-oriented and accurate approach to completing tasks.
• Intermediate Windows and MS Office skills.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience in processing Long Term Care/Medical/Medicare/Medicaid/Dental or some type of insurance billing or auditing.
• Call center experience.
• Customer service experience.
• Mainframe, 'green screen' experience or similar systems.
• Expert knowledge of Microsoft Excel, Word, and Outlook.

Benefits and Perks

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance.
• Life insurance and long-term disability (LTD) coverage.
• Generous 401(k) contributions.
• Starting paid time off (PTO) of 15 days in your first year.
• Holiday pay with time off to spend with your non-arenaflex family.
• Fun committee activities and opportunities to participate in team-building events.
• Work-from-home opportunities.

Career Growth and Learning Opportunities

At arenaflex, we're committed to helping our employees grow and develop their skills. As an Experienced Customer Service Representative – Insurance Claims Recovery Specialist, you'll have access to:

• Ongoing training and development opportunities.
• Mentorship and coaching from experienced team members.
• Opportunities for advancement within the company.
• A supportive and collaborative work environment.

Work Environment and Company Culture

Our team is passionate about delivering exceptional customer service and ensuring that our clients receive the best possible outcomes. We're proud of our family-oriented culture, which emphasizes politeness, persistence, and proactivity. If you're looking for a challenging and rewarding career opportunity, join our team at arenaflex!

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job