Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Inbound Call Center
At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating memorable experiences for our customers and each other. With over 20 years of experience in hiring for customer support roles, we've perfected our application technology to benefit both our customers and our associates. We're now looking for Seasonal Customer Service Representatives to join our team of incredible people and take their careers to the next level.
Why Join arenaflex?
At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Our modernized application technology benefits our customers and you, allowing you to provide exceptional support experiences while working from the comfort of your own home. We're committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to any protected characteristics.
Responsibilities:
As a Seasonal Chat & Phone Tech Support/Customer Service Agent at arenaflex, you will be responsible for:
- Providing basic technical support via phone or chat to our customers
- Interacting and communicating effectively with a variety of customers to deliver an exceptional support experience
- Providing a memorable and delightful experience for our customers
- Working with a team to resolve customer issues and concerns
- Participating in ongoing training and development to improve your skills and knowledge
- Meeting and exceeding performance metrics and targets
Work with Us and You'll Enjoy:
* Working from home with the flexibility to create your own schedule
- Computer equipment provided to ensure you have the tools you need to succeed
- Full-Time Schedule with the opportunity to become permanent
- $14/hour and incentive opportunities to reward your hard work and dedication
- Hands-on, 100% paid training to ensure you have the skills and knowledge you need to succeed
- Internal Mobility with opportunities to advance your career and take on new challenges
- Employee discounts and referral bonuses to show our appreciation for your hard work
- EverBetter wellness program to support your physical and mental well-being
Location Requirements:
* Must live in the United States
- Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
- For this role, applicants must reside in one (1) of the following States: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
Qualifications:
* Flexible to the needs of the business
- Must have a High School Diploma or GED Equivalent
- 18 years of age
Equipment and Internet Requirements:
* You must have the following: + Hardwired internet connection (no satellite or wireless) + Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up + A Working Phone Line (Home Phone or Mobile) + Home office must be a noise/distraction-free environment + Desk and an ergonomic chair
About arenaflex:
arenaflex is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to Know Us:
Get to know us at www.arenaflex.com and connect with us on Facebook, LinkedIn, and Twitter.
EEO:
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to any protected characteristics. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Apply Now:
Ready to take your career to the next level? Apply now to join our team of passionate individuals dedicated to creating memorable experiences for our customers and each other. Apply Job! Apply for this job