Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, ensuring they have the right coverage and protection for their needs. If you're passionate about the insurance industry and possess excellent communication skills, we encourage you to join our team and take advantage of our work-from-home opportunity.

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to helping our members and customers navigate the complexities of property and casualty insurance. With a strong focus on customer satisfaction and retention, we're seeking a talented and experienced Insurance Customer Service Representative to join our team. As a work-from-home opportunity, this role offers the flexibility and convenience of working from the comfort of your own home, while still being part of a dynamic and supportive team.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for handling property and casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. Your key responsibilities will include:

• Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by property and casualty insurance
• Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
• Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from the member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Offer

As an arenaflex team member, you'll enjoy a range of benefits and perks, including:

• A competitive hourly rate, depending on experience and salary zone
• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including Paid Time Off (accruals begin on the first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(k) plan with company match up to 7%
• Free arenaflex Premier Battery Membership

What We Need from You

To succeed in this role, you'll need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

Join Our Team

If you're passionate about delivering exceptional customer service and possess the skills and experience required for this role, we encourage you to apply. As an arenaflex team member, you'll have the opportunity to grow and develop your career, while making a positive impact on the lives of our members and customers. Apply now and take the first step towards a rewarding and challenging career with arenaflex.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job