Experienced Part-Time Customer Service Representative – Remote Healthcare Support

At arenaflex, we're revolutionizing the healthcare industry with our innovative approach to data-driven solutions. As a part-time Customer Service Representative, you'll play a vital role in delivering exceptional support to our clients and members, ensuring their healthcare needs are met with empathy and expertise. If you're passionate about making a difference in people's lives and thrive in a dynamic, remote work environment, we encourage you to join our team.

About arenaflex

arenaflex is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our mission is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. With a physician-led approach, we empower our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.

Job Description

As a part-time Customer Service Representative, you'll be responsible for providing top-notch support to our clients and members, ensuring their healthcare needs are met with professionalism and care. Your key responsibilities will include:

• Assuring the accurate and timely handling of client and member calls with total follow-through
• Providing excellent customer service, being courteous and professional while providing information to callers
• Answering client and provider questions, including claims payment, status, and coverage information
• Interpreting client health plan protocol
• Reviewing claims status and providing status to members
• Checking tracer documentation
• Maintaining accurate and complete call documentation
• Maintaining a high level of professionalism
• Returning incoming calls
• Other duties as assigned

Qualifications

To succeed in this role, you'll need:

• A minimum of 2 years of experience in a high-volume healthcare call center
• Knowledge of healthcare claims review
• Health Care/Health insurance background required
• Experience with BCBS HMOI or other insurance plans a plus
• Use of multiple systems, including Teams and Excel, Jira is a plus
• Excellent verbal and written communication skills

Preferred Qualifications

* HMO Managed care Medicare Advantage experience

• Experience with multiple customer service channels, including chat, text, virtual assistant

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you meet the required availability and internet speed standards. Our team is passionate about delivering exceptional support to our clients and members, and we're committed to creating a positive, inclusive work environment that fosters growth and development.

Compensation and Benefits

The base pay range for this role is between $19.00 to $20.00 per hour, paid bi-weekly. We also offer a range of benefits, including:

• Competitive compensation package
• Opportunities for career growth and professional development
• Flexible work arrangements
• Access to cutting-edge technology and tools
• Collaborative, dynamic work environment

Equal Opportunity Employment

arenaflex is an equal opportunity employer, committed to diversity, inclusion, and belonging. We welcome applications from candidates of all backgrounds and perspectives, and we're dedicated to creating a workplace that's inclusive, respectful, and supportive.

Security and Data Protection

As a remote employee, you'll be responsible for following all Security policies and procedures to protect patient and company data. We take data protection seriously, and we're committed to ensuring the confidentiality, integrity, and availability of all sensitive information.

Remote Work Technical Requirements

To ensure seamless communication and collaboration, you'll need:

• A reliable internet connection with a minimum speed of 50 mbps download and 10 mbps upload
• A compatible device, such as a laptop or desktop computer
• A headset or speakerphone for video calls
• Access to Teams, Excel, and Jira (or similar tools)

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

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