Experienced Customer Service Representative - Self Pay Collector - Remote Opportunity at arenaflex

Are you a highly motivated and self-disciplined individual with excellent communication skills, looking for a remote opportunity to work from the comfort of your own home? Do you have a passion for delivering exceptional customer service and a strong understanding of the healthcare industry? If so, arenaflex is seeking a skilled Customer Service Representative - Self Pay Collector to join our team!

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and financial management services. Our team of experts is passionate about making a positive impact on the lives of our patients and clients, and we're committed to fostering a culture of excellence, innovation, and collaboration.

Job Summary

As a Customer Service Representative - Self Pay Collector, you will play a critical role in our revenue cycle team, working closely with patients, guarantors, and healthcare providers to collect patient balances and resolve billing discrepancies. This is a fully remote position, offering the flexibility to work from home while maintaining a high level of productivity and customer satisfaction.

Key Responsibilities

* Follow established collection procedures to pursue payment of patient accounts, ensuring prompt payment from guarantors while adhering to all policies and procedures.

• Review HFM and client systems to accurately collect patient balances, using check by phone, credit card, and payment plan options of payment correctly while on a dialer system.
• Phone guarantors to collect patient balances, documenting notes in the HFM or client system describing work completed on accounts.
• Follow all policies set forth for each specific client, ensuring compliance with FDCPA and HIPAA rules and regulations.
• Work daily/weekly reports accurately and timely, meeting productivity standards set by arenaflex for number of accounts worked per day as well as dollars collected per day.
• Confers with management on any discrepancies within accounts, updating system with new demographic and other pertinent data when applicable.
• Determines whether accounts are eligible for insurance, prepares insurance update form for management, and documents system appropriately.
• Interacts courteously and compassionately with other associates, patients, visitors, and clients, maintaining a professional appearance and projecting a positive image in the community.

Requirements

* High school diploma or equivalent required; one year of experience in a healthcare setting, preferably in billing/claims, hospital, physician, or lab settings.

• Strong technical skills, including proficiency in Windows, Word, Excel, and ability to navigate multiple systems simultaneously.
• Excellent analytical, clerical, and computer skills to review HFM and client software systems and computerized reports to determine balances.
• Strong interpersonal and communication skills necessary to collect balances from guarantors, with the ability to type at least 40wpm.
• Knowledge of FDCPA and HIPAA rules and regulations, with the ability to apply these regulations daily.
• Bi-lingual in Spanish a plus.

Preferred Qualifications

* Experience in a revenue cycle or billing/claims environment, with a strong understanding of revenue cycle, HIPAA, Electronic Health Records (EHR), and claim remittances/EOB comprehension.

• Strong problem-solving skills, with the ability to multitask and prioritize tasks effectively.
• Experience working with dialer systems and payment plans.

What We Offer

* Flexible work schedule, with the opportunity to work from home.

• Full benefits, including Medical, Dental, Vision, company-paid life insurance, PTO, AFLAC, and 401K with a company match.
• Opportunity to work with a leading provider of innovative healthcare solutions, dedicated to delivering exceptional patient care and financial management services.
• Collaborative and dynamic work environment, with a team of experts passionate about making a positive impact on the lives of our patients and clients.

How to Apply

If you're a motivated and self-disciplined individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Note

The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions. Apply for this job