Experienced Customer Service Representative – Order Entry Specialist II at arenaflex

Join arenaflex, a leading innovator in the industry, and embark on a rewarding career journey as an Experienced Customer Service Representative – Order Entry Specialist II. At arenaflex, we pride ourselves on delivering exceptional customer experiences that set us apart from the rest. As a key member of our team, you will play a vital role in ensuring the seamless delivery of our products and services to our valued clients. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that has been at the forefront of innovation in the industry for years. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner and employer of choice. With a strong presence in Colorado Springs, we offer a unique blend of on-site and remote work opportunities that allow our team members to balance their work and personal lives.

Key Responsibilities

As an Experienced Customer Service Representative – Order Entry Specialist II at arenaflex, you will be responsible for:

• Ensuring delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries.
• Providing first-point-of-contact support for general customer inquiries, including pricing, products, scheduling, and more.
• Building and maintaining strong business relationships with clients by providing prompt and accurate service to promote customer loyalty.
• Interacting with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions.
• Performing a range of Customer Service support tasks, including analyzing abnormalities and identifying causes and remedies.
• Working closely with the Invoicing Team to ensure seamless processing of invoices.
• Daily sorting and mailing of printed invoices to customers.
• Scanning and emailing invoices to customers as needed.
• Renaming intercompany invoices and saving them to a SharePoint site.

Essential Qualifications

To be successful in this role, you will need:

• 2-5 years of experience in a customer service or order entry position.
• High school diploma or equivalent, with a strong attention to detail.
• Excellent communication and problem-solving skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and SharePoint.

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Experience working in a fast-paced customer service environment.
• Knowledge of invoicing and accounting principles.
• Certification in customer service or a related field.
• Experience with VPN systems and remote work.

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a team environment.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office and SharePoint.
• Ability to adapt to changing priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our team members' growth and development. As an Experienced Customer Service Representative – Order Entry Specialist II, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced team members.
• Opportunities for career advancement and professional growth.
• A dynamic and supportive work environment that encourages collaboration and innovation.

Work Environment and Company Culture

As a member of the arenaflex team, you can expect:

• A fast-paced and dynamic work environment that is always evolving.
• A strong focus on customer satisfaction and employee growth.
• A supportive and collaborative team culture that encourages open communication and innovation.
• Opportunities to work on exciting projects and initiatives that make a real impact.
• A comprehensive benefits package that includes health insurance, retirement savings, and paid time off.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• A salary range of $45,000 - $65,000 per year, depending on experience.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Retirement savings plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment that encourages collaboration and innovation.

Conclusion

If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you! As an Experienced Customer Service Representative – Order Entry Specialist II at arenaflex, you will have the opportunity to make a real impact, grow your career, and be part of a dynamic and supportive team. Apply now and join the arenaflex team! Apply for this job