Experienced Chat Support Associate – Veterinary Community Engagement and Support

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place, streamlining their critical purchasing decisions and processes. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, and delivering care to millions of animals every year across all 50 states, we're a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices.

About the Role

As an Experienced Chat Support Associate at arenaflex, you'll play a pivotal part in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of our platform. This role requires a proactive self-starter who thrives in a fast-paced, team environment, and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals.

Key Responsibilities

- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows

What We're Looking For

- 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills - Tech/start-up work experience is a plus but not required

Benefits and Perks

- 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At-home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events

Compensation

The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

About arenaflex

arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're a growing team on a mission to modernize the $50B+ animal health industry. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to millions of animals every year across all 50 states.

Why Join arenaflex?

- Be part of a growing team on a mission to modernize the $50B+ animal health industry - Work with a vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes - Enjoy a fast-paced, team environment with opportunities for growth and development - Receive comprehensive benefits and perks, including 100% remote work, medical, dental, and vision insurance, and automatic 401k contribution - Participate in bi-annual company retreats and monthly team events

How to Apply

To apply, please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis. Please note that we are unable to sponsor work visas at this time.

Important Notice

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Stay Scam-Smart!

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