Experienced Customer Service & E-Commerce Supervisor – Driving Exceptional Customer Experience and Operational Excellence at arenaflex

At arenaflex, we're passionate about nourishing people and the planet. As a leading retailer, we're committed to delivering exceptional customer experiences and operational excellence in our stores. We're seeking an experienced Customer Service & E-Commerce Supervisor to join our team, leading the way in driving outstanding customer service and efficient online order fulfillment.

About arenaflex

arenaflex is a dynamic and innovative retailer dedicated to providing high-quality products and exceptional customer experiences. Our commitment to sustainability and community involvement sets us apart, and we're proud to be a leader in the industry. As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be part of a team that's passionate about making a difference and delivering outstanding results.

Key Responsibilities

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be responsible for leading the Customer Service & E-Commerce programs in your assigned store. Your key responsibilities will include:

• Delivering outstanding customer experiences and holding Team Members accountable for delivering exceptional service
• Establishing clear expectations for balancing in-store customer service and completing online orders
• Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
• Seeking awareness of relevant competitors and industry trends
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns
• Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
• Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintaining Team Member safety and security standards
• Ensuring compliance with relevant regulatory rules and standards
• Developing, coaching, mentoring, and motivating Team Members in a manner that sustains a high-performing Team and minimizes turnover
• Maintaining cleanliness of workspaces, including staging areas and coolers
• Maintaining security of equipment, e.g., MSRs, phones, currency counters
• Proactively identifying process improvement opportunities
• Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

Essential Qualifications

To be successful in this role, you'll need:

• 12+ months of retail experience
• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Preferred Qualifications

* Experience in customer service, retail management, or a related field

• Proven track record of driving operational excellence and improving customer experiences
• Strong leadership and team management skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Physical Requirements/Working Conditions

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll need to be able to:

• Lift 50 lbs.
• Stand/walk for 6-8 hours in an 8-hour workday
• Use hands for single grasping, fine manipulation, pushing, and pulling
• Perform bending, twisting, squatting, and reaching motions
• Work in a wet and cold environment
• Work a flexible schedule, including nights, weekends, and holidays as needed
• Use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Compensation and Benefits

arenaflex offers a competitive hourly wage range of $18.50 - $30.20, commensurate with experience. Our Whole Benefits program includes health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

How to Apply

If you're passionate about delivering exceptional customer experiences and operational excellence, we encourage you to apply for this exciting opportunity. Please submit your application via our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job