Experienced Customer Service Representative - Luxury Retail – Remote USA
Join arenaflex, a leading provider of customer experience solutions, and ignite your career with our award-winning employment experience. As a Customer Service Representative - Luxury Retail working remotely, you'll be a part of bringing humanity to business and delivering exceptional service to customers of an iconic global luxury retail brand.
About arenaflex
arenaflex is a global company that has been making customers happy since 1982. We've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional customer experiences that start with you.
Our Culture
Our employees have spoken, and we're proud to say that our purpose, team, and company culture are amazing. We're a Great Place to Work certified company in the United States, and we're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
What You'll Be Doing
As a Customer Service Representative - Luxury Retail, you'll support customers of an iconic global luxury retail brand, providing exquisite, personalized service and making use of your fashion sense and appreciation for exceptional service to help these exclusive customers shop, resolve questions about their orders, and resolve issues with white glove treatment.
A Typical Day
* Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Make recommendations of products or services to close a sale
What You Bring to the Role
* An appreciation for high fashion brands and haute couture
- 1 year or more of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Ability to recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
What You Can Expect
* Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit our benefits page
for more information.
A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
You'll Report to a Team Lead
You'll contribute to the success of the customer experience and the overall success of the team.
About arenaflex
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
arenaflex is an Equal Opportunity Employer
We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
How to Apply
If you're passionate about delivering exceptional customer service and have a flair for fashion, apply now to join our team of experts at arenaflex. Visit our careers page to learn more about our current openings and apply today.
Note:
arenaflex is currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job