Experienced Senior Data Entry Operator – Remote Conversion Specialist

Join arenaflex, a leading provider of innovative solutions, in a dynamic role that combines technical expertise with exceptional customer service skills. As a Senior Data Entry Operator, you will play a critical part in delivering seamless account and plan transfers to our valued clients, including Third-Party Administrators (TPA), Independent Record-keepers, and participants.

About arenaflex

arenaflex is a forward-thinking organization that empowers its clients to thrive in a rapidly changing world. With a strong presence in North America, Europe, and Asia, we have established ourselves as a trusted partner for businesses seeking to drive transformation and growth. Our team of experts works closely with clients to activate innovative ideas and solutions, leveraging our expertise in Full-Stack Technology Services, Talent Services, and real-world application.

Job Summary

We are seeking an experienced Senior Data Entry Operator to join our team in a fully remote role. As a Conversion Specialist, you will be responsible for providing exceptional service to our clients, promoting client retention, and identifying opportunities to build existing relationships through timely and accurate transfer processing and service quality. If you possess excellent operational, organizational, and follow-up skills, along with strong customer contact skills and technical expertise, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Provide superior service to Third-Party Administrators (TPA), Independent Record-keepers, and participants, ensuring seamless account and plan transfers

• Process incoming, outgoing, and internal retirement account transfers with accuracy and efficiency
• Offer value-add recommendations to increase operational efficiencies and improve client satisfaction
• Collaborate with internal partners to deliver timely and accurate information in response to inquiries and/or service issues
• Utilize multiple applications, including Windows, internet researching, database systems, and email, to manage complex operational work
• Develop and maintain strong relationships with clients, promoting client retention and identifying opportunities to build existing relationships

Essential Qualifications

* 6+ years of data entry experience, with a strong focus on customer service and technical expertise

• Previous experience working with Third Party Administrators (TPA's) and Independent Record-Keepers or Advisors
• Excellent operational, organizational, and follow-up skills, with the ability to manage and process complex operational work
• Strong customer contact skills, along with excellent interpersonal, verbal, and written communication skills
• Positive attitude, enthusiasm, professionalism, and strong work ethic, with a high level of integrity and ethics
• Intermediate to Advanced technical skills, with the ability to utilize multiple applications at one time

Preferred Qualifications

* Experience working in a remote environment, with a strong understanding of virtual collaboration tools and technologies

• Familiarity with database systems, email, and other software applications
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues
• Certification in data entry or a related field, such as Certified Data Entry Specialist (CDES) or Certified Administrative Assistant (CAA)

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal partners

• Strong technical skills, with the ability to utilize multiple applications and software systems
• Analytical and problem-solving skills, with the ability to identify and resolve complex issues
• Ability to work independently in a remote environment, with a strong focus on self-motivation and productivity
• Strong attention to detail, with a focus on accuracy and efficiency in data entry and transfer processing

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees, offering a range of opportunities for professional growth and learning. As a Senior Data Entry Operator, you will have access to:

• Ongoing training and development programs, designed to enhance your technical skills and knowledge
• Opportunities for career advancement, with a focus on promoting from within
• A collaborative and supportive work environment, with a strong focus on teamwork and collaboration
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) retirement plan and life insurance

Work Environment and Company Culture

As a fully remote position, this role offers the flexibility and autonomy to work from anywhere, while still being part of a dynamic and supportive team. arenaflex is committed to creating a positive and inclusive work environment, with a strong focus on diversity, equity, and inclusion.

Compensation and Benefits

The pay range for this position is $17.50 - $18.75/hr. Eligibility requirements apply to some benefits, and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Feb 15, 2025. We encourage you to apply early, as we will review applications on a rolling basis.

How to Apply

If you are a motivated and experienced Senior Data Entry Operator, with a passion for delivering exceptional customer service and technical expertise, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job