Experienced Customer Service Representative – Remote West Coast Region

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a key member of our customer service team, you'll play a vital role in building strong relationships with our customers, resolving issues efficiently, and driving business growth. If you're passionate about delivering top-notch service, thrive in a fast-paced environment, and are looking for a remote opportunity with a dynamic company, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower businesses to succeed. Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and growth. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Responsibilities

As an Experienced Customer Service Representative, you'll be responsible for:

• Processing orders received via Fax, EDI, email, and by phone, ensuring timely and accurate fulfillment
• Verifying pricing and shipping dates within 24 hours after receipt, maintaining order guides and pricing in our software system
• Proactively communicating with Production and the Warehouse to avoid potential customer shortages, including releasing lots and allocating items as needed
• Tracking order fulfillment and communicating shortages to customers, providing information on when products will be available or suggesting substitute items
• Working with the Accounting Department to resolve credit issues and release orders
• Processing PO change requests, returns, and samples
• Handling customer issues and complaints by referring them to the appropriate department and logging them into the system, following up to resolution
• Communicating with Sales, Supply Chain, Production, Logistics, and Warehousing on a regular basis to ensure customer needs are met
• Organizing work to meet deadlines and assisting the Sales Department in growing customer business

Education, Qualities, and Skills Required

* High school diploma required; Associate's or Bachelor's degree preferred

• 2-3 years' experience in a customer service role, preferably in a grocery, food, or retail channel
• Strong computer skills, including proficiency in Microsoft Excel and Outlook; experience working within Sage X3 or other similar ERP system is a plus
• Familiarity with EDI transaction sets
• Ability to thrive in a fast-paced environment and remain calm under pressure
• Works with a high sense of urgency
• Dependable and results-oriented
• Self-directed and able to work well independently or in a team
• Organized with high attention to detail, accuracy, and follow-through
• Above-average communication skills (written and verbal)
• Strong interpersonal skills
• Skilled in problem-solving, research, and time management
• Able to multitask

Supervisory Responsibility

No direct supervision required.

Work Environment

As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home. Our remote work environment is designed to provide a comfortable and productive space for you to succeed. You'll have access to all the necessary tools and resources to perform your job duties, and you'll be part of a dynamic and supportive team.

Position Type/Expected Hours of Work

This is a full-time hourly position, and hours of work and days are Monday through Friday. Expectations of 45 hours per week, to be worked during normal business hours. The business hours for this position will be based in the PST or MST time zones.

Physical Requirements

The physical requirements for this role include:

• Sitting: Prolonged periods of sitting at a desk or workstation
• Typing: Frequent use of hands to type on a keyboard and operate a computer mouse
• Visual Requirements: Extended periods of viewing a computer screen and reading printed or digital documents
• Mobility: Occasional walking or standing, including moving between different areas of the office
• Manual Dexterity: The ability to handle office equipment, such as phones, printers, and copiers, and to file documents
• Communication: Clear verbal and written communication skills for interacting with colleagues, customers, and vendors
• Lifting: Occasionally lifting and carrying light objects, typically up to 20 pounds, such as files, documents, or office supplies
• Reaching and Bending: Reaching above shoulder height and bending to access files and office supplies
• Hearing: Adequate hearing ability to participate in meetings and teleconferences

Compensation and Benefits

The budgeted salary range for this position is $25-$32 per hour, with a 5% annual bonus potential. Our comprehensive benefits package includes:

• Health, dental, and vision insurance
• 401(k) plan with 4.5% employer contribution
• Paid time off and holidays
• Professional development opportunities
• Employee wellness programs

Salary Range

Salary range is based on consideration of required qualifications, experience, education, skill, training, certifications, or seniority, etc. arenaflex reserves the right to offer the selected candidate or applicant an hourly rate or salary at an appropriate level to be set and determined by arenaflex that is commensurate with the applicant's qualifications, experience, education, skill, training, certifications, or seniority.

Job Type

Full-time

Pay

$25.00 - $32.00 per hour

Benefits

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Shift

Day shift

Work Location

Remote If you're passionate about delivering exceptional customer experiences and are looking for a remote opportunity with a dynamic company, we want to hear from you! Apply now to join our team at arenaflex! Apply for this job