Experienced Customer Service Representative – Remote Support for arenaflex

Join arenaflex, a leading national security company, in shaping the future of customer service and support. As a Customer Service Representative, you will play a vital role in delivering exceptional experiences to our customers, leveraging cutting-edge technology and innovative solutions to address their needs.

About arenaflex

arenaflex is a next-generation national security company that drives missions of consequence, protecting our nation and allies across the globe. As a trusted partner to essential government agencies and the U.S. armed forces, we deliver trusted, highly differentiated solutions and technologies to safeguard our world. Our employees are the backbone of our organization, solving the most daunting challenges facing our customers every day. Visit arenaflex.com to learn how we're keeping people around the world safe and secure.

Responsibilities

As a Customer Service Representative at arenaflex, you will be part of our team supporting the USPS.com and associated applications. Your primary responsibilities will include:

• Providing technical assistance to end-users on products and services via live chat sessions and email inquiries
• Resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
• Ensuring that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintaining end-to-end problem ownership of chat and email sessions
• Working in one or multiple work queues over various customer contact channels
• Escalating issues promptly to appropriate support teams when needed
• Ensuring compliance with all company and government policies and procedures
• Collaborating with Customer Support team colleagues and other support organizations as required
• Performing other related tasks as assigned

Day-to-Day Work Responsibilities

* Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase

• Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintain end-to-end problem ownership of chat and email sessions
• Work in one or multiple work queues over various customer contact channels
• Escalate issues promptly to appropriate support teams when needed
• Ensure compliance with all company and government policies and procedures
• Collaborate with Customer Support team colleagues and other support organizations as required
• Perform other related tasks as assigned

Work Environment and Company Culture

As a remote position, you will be working from the comfort of your own home, within 50 miles of an existing arenaflex facility. arenaflex will provide all necessary hardware, software, and training to ensure your success. Our company culture values collaboration, innovation, and customer satisfaction. We strive to create a work environment that is inclusive, diverse, and supportive of our employees' growth and well-being.

Qualifications

Basic Qualifications:

* High school graduate or equivalent and a minimum of one year customer service experience is required

• U.S. Citizenship or Green Card required
• Must have the ability to obtain and maintain a Public Trust clearance
• Type 45 WPM
• Ability to accurately document ticketing information with minimal errors and/or rework
• Ability to work independently, achieve productivity goals, and manage one's time
• Communicate effectively, both orally and in writing
• Attention to detail and a positive attitude
• Possesses the ability to successfully manage and prioritize concurrent tasks
• Proficiency using windows-based applications and software (Microsoft Office)
• Must be able to work on weekends and/or on rotating schedules if required

Preferred Qualifications:

* Help desk/service desk experience desirable

• Live Chat and/or any Customer Relationship Management (CRM) software tools
• Degree from an accredited College / University preferred

Target Salary Range

$30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

Benefits

At arenaflex, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, apply now to join our team at arenaflex. Visit [arenaflex.com/careers](http://arenaflex.com/careers) to explore our current job openings and submit your application. Apply for this job