Senior Manager, Product Management-Tech, arenaflex Customer Service
Are you ready to join a dynamic team that's shaping the future of customer experience? Do you have a passion for innovation, a knack for problem-solving, and a drive to make a lasting impact? If so, we're looking for a seasoned Senior Manager, Product Management-Tech to lead our Voice of Customer (VoC) organization at arenaflex.
About arenaflex
arenaflex is a global leader in e-commerce, revolutionizing the way people shop, work, and live. Our mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. With a culture that values innovation, customer obsession, and operational excellence, we're constantly pushing the boundaries of what's possible.
The Role
As a Senior Manager, Product Management-Tech, you'll be responsible for setting the vision and product roadmap for arenaflex's flagship suite of VoC products. You'll lead cross-functional teams to execute on that vision, leveraging your technical expertise to drive forward-thinking approaches and innovative solutions. Your passion for customer experience will be contagious, inspiring your team to deliver products that exceed customer expectations.
Key Responsibilities
- Define the strategic vision and long-term roadmap for the VoC product portfolio, and lead cross-functional teams to execute against the vision. - Work with leaders across science, tech, product/program management to identify and manage new and existing opportunities, initiatives, and processes. - Dive deep into technical details, evaluating trade-off decisions and asking meaningful questions of scientists or engineers. - Contribute to a team culture of innovation, generating big ideas and solving highly ambiguous problems. - Build and develop high-performing teams, working cross-functionally to manage bottlenecks, provide escalation management, and anticipate and make trade-offs. - Measure and analyze existing products for opportunities to innovate and improve. - Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs). - Define clear goals and objectives for the business in the planning and execution space, identifying risks and strategizing mitigation plans. - Influence senior leaders across arenaflex, communicating the VoC AI/ML vision, strategy, goals, status, and customer impact.
A Day in the Life
As a Senior Manager, Product Management-Tech, your days will be filled with strategic thinking, hands-on problem-solving, and collaboration with cross-functional teams. You'll work closely with senior leaders across arenaflex to drive collaboration and influence project prioritization. Your responsibilities will include: - Overseeing key workstreams, including product strategy and delivery, stakeholder updates, monthly roadmap reviews, business reviews, and organizational goal setting. - Balancing strategic thinking with hands-on problem-solving, working with product and technology teams within Customer Service. - Collaborating with teams across the company to drive innovation and improve customer experience.
Benefits and Perks
arenaflex offers a comprehensive benefits package that supports you and your eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status. Our benefits include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan
Qualifications
- 10+ years of product or program management, product marketing, business development, or technology experience - 5+ years of team management experience - Experience owning/driving roadmap strategy and definition - Experience delivering consumer software products and services in a high-growth environment - Experience leading cross-functional software development teams, operations, UX Designer, and other Product Managers - Experience with end-to-end product delivery - Bachelor's degree
Preferred Qualifications
- Experience in a high-performance start-up or incubation effort within a larger company - Experience working with and influencing senior-level stakeholders - Experience directly managing cross-functional teams
Why Join arenaflex?
At arenaflex, we value people with unique backgrounds, experiences, and skillsets. We're committed to a diverse and inclusive workplace, where everyone has the opportunity to grow and succeed. If you're passionate about this role and want to make an impact on a global scale, please apply.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We're committed to creating a workplace that's inclusive and empowering for all employees.
Accommodations
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
Compensation
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, offering a range of benefits, including equity, sign-on payments, and other forms of compensation.
Apply Now
If you're ready to join a dynamic team that's shaping the future of customer experience, please apply via our internal or external career site. Apply for this job