Experienced Full Stack Product Launch Customer Solution Manager – Tech, arenaflex Robotics

Are you a seasoned leader with a passion for innovation, customer satisfaction, and problem-solving? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! arenaflex Robotics is seeking an experienced Full Stack Product Launch Customer Solution Manager to join our team of talented professionals who are revolutionizing the way we think about robotics and software.

About arenaflex Robotics

arenaflex Robotics is a cutting-edge company that is pushing the boundaries of what is possible with robotics and software. We are a team of passionate innovators who are dedicated to using our expertise to solve real-world problems and transform our customers' experiences in ways we can't even imagine yet. With a focus on customer-centricity, we strive to deliver the best results for our customers, and we're looking for talented individuals like you to join our team.

Job Summary

As a Full Stack Product Launch Customer Solution Manager, you will be the primary link between arenaflex Robotics Engineering & Product Development and Amazon Operations during the rollout of new automation solutions into live Amazon Fulfillment and Transportation Centers. You will work cross-functionally to plan and execute the end-to-end launch and field testing of new technologies, including on-site integration testing and system performance ramp. You will become an expert in the new technologies, leading engineering issue triages and performance deep dives. You will own the planning and execution of all Product Launch deliverables while guiding and directing a team of on-site field engineer resources.

Key Responsibilities

* Develop and document product launch strategy for the new technologies, working cross-functionally with technical and non-technical stakeholders

• Own the end-to-end product launch plan and track the deliverables, milestones, and risks from the cross-functional launch team
• Hold regular launch readiness meetings with program stakeholders, executive management, and coordinate stakeholder collaboration for these meetings. Own and execute the communication plans.
• Coordinate arenaflex Robotics staff onsite during the initial product launch and testing, including full-time and contracted team members
• Establish and continuously manage partnerships with operations leadership at our test sites
• Identify requirements and capture "voice of the customer" product/service feedback to influence product design and development priorities.
• Coach site leaders on arenaflex Robotics best practices and robotics systems and tools.
• Travel up to 35% of the time to Amazon Fulfillment and Transportation Centers

Requirements

* 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• PMP certification, or SCRUM/Agile, SAFe certification
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment with multiple stakeholders and priorities

• Strong communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders
• Proven ability to think critically and solve complex problems
• Experience with project management tools and methodologies, such as Agile or Scrum
• Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions
• Experience with customer relationship management and customer satisfaction metrics

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a cutting-edge company that is pushing the boundaries of what is possible with robotics and software
• Collaborative and dynamic work environment with a team of passionate innovators
• Professional development opportunities, including training and mentorship programs
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off

How to Apply

If you are a motivated and experienced professional who is passionate about innovation, customer satisfaction, and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply Job!

About arenaflex

arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are committed to creating a diverse and inclusive workplace that empowers our employees to deliver the best results for our customers.

Accommodations

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Apply for this job