Experienced Customer Experience Advisor (Part-Time) - Remote Opportunity at arenaflex
Join arenaflex's dynamic team as a part-time Customer Experience Advisor, working remotely from Nashville, TN. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, building strong relationships with shoppers, and driving business growth.
About arenaflex
arenaflex is a pioneering company that has revolutionized the way people shop for glasses and sunglasses. Founded with a mission to inspire and impact the world with vision, purpose, and style, we strive to create a more inclusive and equitable society. Our commitment to innovation, creativity, and empathy has led to the development of cutting-edge products, technologies, and services that make a real difference in people's lives.
Our Culture
At arenaflex, we believe in fostering a workplace culture that is built on inclusive behaviors and equitable systems. We value diversity, equity, and inclusion, and we strive to create a sense of community and belonging among our employees. Our employee resource groups provide a platform for teammates to connect around common interests, backgrounds, and identities, and we are proud to have been recognized as a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign.
The Role
As a part-time Customer Experience Advisor at arenaflex, you will be responsible for delivering exceptional customer service, building strong relationships with shoppers, and driving business growth. Your primary responsibilities will include:
- Delivering nothing-but-wonderful customer service by supporting customers via email and live chat
- Learning our internal management system to efficiently process sales orders and maintain customer relationships
- Using internal communication software to interact with your teammates, management, and other departments
- Dreaming up solutions for even the smallest trends and pain points to optimize each customer's experience
Who We're Looking For
We're seeking a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. Our ideal candidate is a creative and innovative problem solver who can adapt their tone and communication style depending on their audience. They are highly proficient in navigating multiple tabs and windows, and can stay energized and motivated in a high-volume work environment with limited supervision.
Requirements
To be successful in this role, you will need to:
- Attend a virtual two-week onboarding via Google Meet video calls
- Have a quiet workspace with minimal noise in which you'll fulfill your shifts
- Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
- Be available evenings and weekends, including during the holiday season
- Have a reliable high-speed internet connection with access to your router
- Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Preferred Qualifications
While not required, we prefer candidates with:
- Customer service experience
- Experience working from home
What We Offer
As a part-time Customer Experience Advisor at arenaflex, you will enjoy a range of benefits, including:
- Competitive hourly rate of $13.00
- Opportunity to work remotely from Nashville, TN
- Flexible scheduling to accommodate your needs
- Comprehensive training and onboarding program
- Access to cutting-edge technology and tools
- Collaborative and inclusive work environment
- Opportunities for career growth and professional development
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, equitable, and respectful of all employees. Apply for this job