Experienced Bilingual German Customer Service Representative – Hybrid Remote Role at arenaflex
Job Summary:
Join arenaflex, a globally renowned organization, as a key player in our pursuit of international service excellence. As a Bilingual German Customer Service Representative, you will be the first point of contact with our clients, providing exceptional service and support. This hybrid remote role offers a dynamic and young work environment, with scheduled work-from-home days available. If you're a motivated and sales-oriented individual with excellent communication skills in German and English, we encourage you to apply.
Key Accountabilities:
As a Bilingual German Customer Service Representative, your primary responsibilities will include:
- Communicating with customers, making outbound calls to potential customers, and following up on leads to ensure exceptional customer satisfaction.
- Understanding customers' needs and identifying sales opportunities to drive business growth.
- Keeping up-to-date with product and service information and updates to provide accurate and informed responses.
How You Can Create Influence:
To succeed in this role, you will need to possess:
- Proficient writing and speaking skills in German (C1 level) and English (B2 level).
- Previous experience in an outbound call center or a related sales position is preferred, but not required.
- A sales-oriented mindset and the ability to identify and capitalize on sales opportunities.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Graduates in any discipline or undergraduates are welcome to apply.
- Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
- Proficiency in Microsoft Office and Outlook.
- Willingness to work in a contact center environment.
Perks and Benefits:
arenaflex offers a competitive salary package, reflecting your expertise and contributions, including:
- A base salary of EUR 24,000 to EUR 25,300.
- Full benefits, including meal tickets, private medical subscription, and a "Bring a friend" Referral Program.
- Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance.
- A permanent contract with the potential for advancement, providing stability and security.
- Fully paid training provided by the company.
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional development.
Specifications for the Working Environment:
As a Bilingual German Customer Service Representative, you will be working in a dynamic, young, and diverse environment that offers:
- Full equipment provided by the company.
- A modern equipped kitchen and lunch area, including the latest coffee and tea machines.
- Facilities for work environment, including Subway and all public transportation, local shops, restaurants, and pharmacies.
Skills and Certifications:
To excel in this role, you will need to possess:
- Customer Service skills.
- Familiarity with Galileo and Amadeus.
- Advanced German language skills.
- Advanced English language skills.
Why Join arenaflex?
At arenaflex, we offer a unique opportunity to grow your career in a globally renowned organization. Our company culture is supportive and collaborative, fostering both personal and professional development. We believe in investing in our employees' growth and offer exciting career opportunities, engaging projects, and a competitive salary package.
How to Apply:
If you're a motivated and sales-oriented individual with excellent communication skills in German and English, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Job! Apply for this job