Experienced Customer Service & Sales Representative – Custom Signage Solutions

At arenaflex, we're passionate about delivering exceptional customer service and outstanding craftsmanship in the custom signage industry. As a leader in providing high-quality custom metal plaques for businesses, organizations, and individuals, we're seeking a motivated and detail-oriented Customer Service & Sales Representative to join our dynamic team. If you're a people person with a passion for creativity and a drive to succeed, we want to hear from you.

About arenaflex

arenaflex is a forward-thinking company that prides itself on fostering a positive and collaborative work environment where people can have fun while providing outstanding service. We're committed to delivering high-quality, custom-made products that exceed our clients' expectations. With a strong focus on customer relationships and a passion for innovation, we're looking for an individual who shares our enthusiasm and creativity to help us grow and succeed.

What You Bring to the Table

As a Customer Service & Sales Representative at arenaflex, you'll bring a unique combination of skills and qualities to our team. We're looking for someone who is:

• Exceptionally organized with the ability to juggle multiple tasks while keeping everything on track
• Attentive to detail, ensuring every order is entered accurately and every client receives the right product
• A strong communicator with excellent phone, email, and chat skills, able to engage with clients professionally and clearly
• Proficient in data entry, with fast and accurate skills in Microsoft Office Suite and CRM systems
• Experienced in sales or customer service, with a proven track record of success
• A team player with a positive attitude, a friendly, outgoing personality, and a passion for connecting with people
• Comfortable working both individually and in a team environment
• Able to review and understand artwork in Corel Draw or Adobe Illustrator

Helpful Attributes

While not required, knowledge and experience with graphic programs like Corel Draw or Adobe Illustrator are highly desirable. If you have a background in design or a passion for creativity, we'd love to hear from you.

Key Responsibilities

As a Customer Service & Sales Representative at arenaflex, your key responsibilities will include:

• Building and maintaining relationships with new and existing customers, ensuring repeat business and customer loyalty
• Responding promptly to customer inquiries, quote requests, and sample needs
• Identifying and developing new sales opportunities to expand our customer base
• Providing creative, tailored signage solutions that align with clients' needs and visions
• Coordinating design presentations, ensuring custom products meet client expectations
• Preparing and submitting accurate quotes in Magento based on margin and market value
• Following up on quotes, addressing client concerns, and converting quotes into orders
• Entering detailed information into Magento to ensure smooth and efficient production of custom signs
• Staying current on signage trends, materials, finishes, and new technologies to offer innovative solutions
• Collaborating with production teams to ensure job components and timelines meet client expectations
• Setting and managing client expectations regarding product timelines and final design
• Addressing and resolving any customer service issues with empathy, identifying solutions that lead to customer satisfaction

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Service & Sales Representative, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Regular feedback and coaching to help you succeed in your role
• Opportunities for career advancement and professional growth within the company
• A dynamic and supportive work environment that encourages creativity and innovation

Work Environment and Company Culture

arenaflex is a fun and dynamic company that values its employees and strives to create a positive and collaborative work environment. We're proud of our:

• Flexible and supportive work culture that encourages work-life balance
• Collaborative and inclusive team environment that fosters creativity and innovation
• Commitment to employee development and growth
• Recognition and reward programs to celebrate employee achievements and milestones

Compensation, Perks, and Benefits

As a Customer Service & Sales Representative at arenaflex, you'll enjoy a competitive salary and benefits package, including:

• A salary of $19.00 per hour
• 40 hours per week
• 8 hour shift
• 401(k) plan
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service and sales, we want to hear from you. Please submit your resume to [insert contact email] and join our dynamic team at arenaflex.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.

ADA Compliance

arenaflex is an ADA-compliant employer and is committed to providing reasonable accommodations to candidates with disabilities. If you require an accommodation to apply for this position, please contact us at [insert contact email]. Apply for this job