[Hiring] Inbound Outbound Queue Associate @CVS Health
Role Description This position is for an Inbound/Outbound Queue Associate with American Health Holdings Medical Management Customer Service Department. The job is part of a fast-paced environment in which high level customer service is a must.
- Promotes/supports quality effectiveness of healthcare services.
Qualifications
- 1+ years of call center experience.
- 1+ years of medical/healthcare experience.
- 1+ years of data entry experience.
Requirements
- At least 2-4 years’ experience as a medical assistant, office assistant, or other medical role experience is preferred.
- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
- Computer literacy to navigate through internal/external computer systems.
- Ability to effectively participate in a multi-disciplinary team including internal and external participants.
- Familiarity with basic medical terminology.
- Effective communication, telephonic, and organization skills.
- High professionalism to interact with clients, internal departments, and vendors.
Benefits
- Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
- Medical, dental, and vision coverage.
- Paid time off.
- Retirement savings options.
- Wellness programs and other resources, based on eligibility.
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