[Hiring] Patient Scheduler II @Essentia Health
Role Description This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Responsibilities include:
- Patient identification, registration, and scheduling
- After visit summaries with estimates
- Patient checkout and appointment scheduling
- Procedure and lab scheduling, obtaining required signatures and documents from patients
- Supporting a variety of Population Management, Chronic Disease Management, and ACO initiatives through patient registry and outbound calling
- Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility
- Coordinating the scheduling of services for patients including ancillary and procedure scheduling
- Handling incoming calls, follow-up and referral work queues, ticket scheduling
- Proficiently and accurately entering data into the permanent electronic health record while talking with patients
- Working as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes
- Other clerical duties as assigned
Qualifications
- 1 year of clinical healthcare experience
- OR 1 year experience as a Patient Scheduler I
- OR 1 year experience in a contact/call center
Requirements
- FTE: 1
- Possible Remote/Hybrid Option: Remote
- Shift Rotation: Day/Eve Rotation (United States of America)
- Shift Start Time: Days
- Shift End Time: Days
- Weekends: No
- Holidays: No
- Call Obligation: No
- Union: DC USWA Main & Neighborhoods (DCUMN)
- Union Posting Deadline: 05/19/2026
- Compensation Range: $19.69 - $28.59
Benefits
- Medical, dental, vision, life, and disability insurance
- Supplemental options to fit your needs
- 401(k) plan with employer contributions
- Professional development through training, tuition reimbursement, and educational programs
- Flexible scheduling and generous time off
- Wellness resources focused on physical, mental, and emotional health
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