Experienced Customer Experience Banker – Northside Branch (Ann Arbor) 30-35 hrs per week
Welcome to arenaflex, where we're redefining the banking experience by putting people at the forefront of everything we do. As a Customer Experience Banker at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional service, building lasting relationships, and making a real difference in the lives of our customers.
Job Summary:
We're seeking an experienced Customer Experience Banker to join our Northside Branch team in Ann Arbor. As a key member of our team, you'll be responsible for providing top-notch customer service, growing customer relationships, and driving sales growth through a disciplined sales process. If you're a people person with a passion for delivering exceptional service, we want to hear from you!
About arenaflex:
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our team members are the heart of our organization, and we're dedicated to providing them with the tools, training, and resources they need to succeed. We're proud to be an equal opportunity employer and are committed to diversity, equity, and inclusion in all aspects of our business.
Responsibilities:
As a Customer Experience Banker, you'll be responsible for:
- Providing exceptional customer service and resolving customer issues in a timely and professional manner
- Understanding and educating customers on consumer deposit products, including savings accounts, checking accounts, and loans
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership
- Adhering to all operational, security, risk, and regulatory policies and procedures
- Demonstrating acumen in sales, customer service, relationship management, banking, communication, and presentation
- Performing other duties as assigned
Qualifications:
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree
- 1 year or more in customer service in banking, financial services, or goal-driven retail sales
- Cash handling skills
- Comfort with technology, including mobile services and online banking services
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Preferred Qualifications:
* Experience in a banking or financial services environment
- Proven sales and customer service skills
- Knowledge of consumer deposit products and services
- Ability to work independently and as part of a team
Work Environment:
Our Northside Branch team is located in Ann Arbor, and we're committed to creating a workplace that's inclusive, supportive, and empowering. We offer a flexible work arrangement that combines in-office and work-from-home options, allowing our team members to deepen connections, maintain a strong community, and do their best work.
Compensation and Benefits:
We offer a competitive salary and benefits package, including:
- Competitive hourly rate
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Opportunities for professional growth and development
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity:
arenaflex is an equal opportunity employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
Reasonable Accommodations:
arenaflex endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [insert contact information].
Pay Transparency:
arenaflex is committed to pay transparency and is an equal opportunity employer. We comply with all applicable federal, state, and local laws, including the Equal Pay Act and the Fair Labor Standards Act.
CA Data Privacy:
arenaflex is committed to protecting the personal data of our customers and employees. We comply with all applicable federal, state, and local laws, including the California Consumer Privacy Act.
Tobacco-Free Hiring Practice:
arenaflex is a tobacco-free employer and does not accept solicitation from third-party recruiters for any position. Apply for this job