Experienced Customer Support Representative – Community-Focused Banking at arenaflex *Voted Best Places to Work 2024*

Join the arenaflex Team and Unlock Unlimited Career Growth Opportunities

Are you passionate about delivering exceptional customer service and making a meaningful impact in the community? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the arenaflex team as a Customer Support Representative. As a valued member of our community-focused bank, you will play a crucial role in delivering outstanding service to our customers through various communication channels.

About arenaflex

arenaflex is a leading community-focused bank that values integrity, accountability, and lifelong learning. We are committed to making a positive impact in the lives of our customers, employees, and the communities we serve. Our team is dedicated to providing exceptional service, innovative solutions, and a culture of inclusivity and respect.

Responsibilities

As a Customer Support Representative at arenaflex, you will be responsible for:

• Evaluating and responding timely to a wide variety of customer issues via phone call, chat, or email.
• Providing expertise and guidance to customers while educating them on products, services, and technology.
• Answering inquiries from customers regarding products, procedures, regulations, and fees.
• Completing all account maintenance issues in a timely manner.
• Processing customer video banking machine transactions accurately and efficiently while providing high-level customer service.
• Handling all phases of teller transactions including checking, savings, and loans within designated limits.
• Examining and ensuring validity of all requested transactions/interactions.
• Developing and maintaining a strong working knowledge of all bank products and services.
• Developing and maintaining a strong technical knowledge of the core banking system.
• Verifying endorsements as required by teller operational policies.
• Reporting suspicious activity through proper channels.
• Adhering to and applying all operational policies and procedures, complying with all Federal and State regulations.
• Generating new business to assist in meeting profitability goals.

Requirements

To be successful in this role, you will need:

• A High School Diploma or equivalent; an Associate's degree in Business Administration or related field is preferred.
• 1 year of previous experience in retail sales or customer service; 1 year of experience in a financial institution is preferred.
• The ability to maintain a professional image and handle stressful situations calmly.
• Excellent hand-eye coordination and ability to multi-task using multiple software systems and monitors.
• Strong interpersonal communication skills and exceptional verbal and written communication skills.
• Highly organized and detail-oriented with strong listening skills.
• Advanced computer skills, including experience with Microsoft Office Suite and data entry.

Nice-to-Haves

* Experience in retail sales or customer service with a financial institution.

Benefits

As a valued member of the arenaflex team, you will enjoy a comprehensive benefits package, including:

• Affordable Medical/Vision/Dental Coverage
• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time Off including 10 1/2 holidays.

Career Growth Opportunities

At arenaflex, we believe in investing in our employees and providing opportunities for career growth and development. As a Customer Support Representative, you will have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Opportunities for advancement to leadership roles or specialized positions.
• A culture of innovation and experimentation, where you can share your ideas and contribute to the growth of the organization.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that is inclusive, respectful, and supportive. Our team is dedicated to:

• Providing exceptional customer service and building strong relationships with our customers.
• Fostering a culture of innovation and experimentation, where employees feel empowered to share their ideas and contribute to the growth of the organization.
• Supporting the well-being and development of our employees, through ongoing training and development programs, and a comprehensive benefits package.

How to Apply

If you are passionate about delivering exceptional customer service and making a meaningful impact in the community, we invite you to apply for the Customer Support Representative position at arenaflex. Please submit your application through our website, and join our team of dedicated professionals who are committed to making a difference in the lives of our customers and the communities we serve. Apply Now! Apply for this job