Experienced Healthcare Customer Service Associate – Part-Time/Remote/Buffalo, NY or Boston, MA

At arenaflex, we're revolutionizing the approach to pre-condition and chronic condition care management by harnessing the power of technology to support healthcare providers in improving patients' health outcomes. As a dynamic and user-centric organization, we're seeking a highly skilled and proactive support specialist to join our Brook Health Operations team as a part-time contractor, Healthcare Customer Service Associate.

Job Overview:

We're looking for a dedicated and compassionate individual to provide comprehensive customer and technical support across arenaflex's products, including patient-provided medical equipment. As a key player in our team, you'll collaborate with internal teams, outside vendors, and support the deployment and return of hardware to ensure seamless operations, minimize patient downtime, and ensure our services run smoothly. Your contributions will be essential in ensuring arenaflex's equipment is in optimal condition and ready for operational use.

Responsibilities:

* Provide exceptional customer support in a healthcare setting, addressing both hardware and software issues to ensure seamless operations and minimal downtime

• Collaborate with internal teams, outside vendors, and support the deployment and return of hardware to ensure seamless operations and minimize patient downtime
• Troubleshoot medical devices and patient-facing app issues, assist in completion of Return Merchandise Authorizations (RMAs), and order device replacements as needed
• Assist with patient onboarding and provide comprehensive support to patients, addressing both hardware and software issues
• Methodically document technical issues, resolutions, and processes to foster knowledge sharing and future reference
• Ability to work as part of a multidisciplinary team in a fast-paced, constantly evolving, digital healthcare environment
• Ability to cross-collaborate with arenaflex's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting
• Other projects as assigned

Requirements:

* A proven track record of providing exceptional customer support in a healthcare setting

• Knowledge of HIPAA regulations to ensure patient confidentiality and the protection of sensitive health information
• Excellent verbal and written communication skills to interact with patients, providers, and team members, including the ability to manage inbound and outbound calls effectively and professionally
• Ability to work as part of a multidisciplinary team in a fast-paced, constantly evolving, digital healthcare environment
• Ability to cross-collaborate with arenaflex's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting

Preferred Qualifications:

* Minimum 2 years of experience conducting customer support calls with patients

• Practical experience with Google Workspace, Slack, Zoom, ZenDesk, Notion, and Microsoft Excel showcasing familiarity with popular workplace platforms
• Exceptional communication and interpersonal skills to effectively assist our patients with technical issues
• Understanding of common medical terminology to communicate effectively with patients and healthcare professionals
• Demonstrated experience and patients working with disabilities ranging from hard of hearing, seeing, etc
• Experience with a variety of demographics, chronic illnesses, and those without technical aptitude
• Strong troubleshooting and problem-solving skills that translate into quick and efficient resolutions

What arenaflex Offers:

* Competitive hourly wage

• Part-Time Working Hours (You'll be working East Coast Hours within 8-5pm EST)
• An opportunity to make a real impact on the people around you
• A collaborative team of people who live our core values and have your back

Compensation:

The pay range for this role is $20 - $25 USD per hour, based on experience, location, and applicable knowledge.

Work Environment:

As a remote contractor, you'll have the flexibility to work from the comfort of your own home, with the ability to work East Coast Hours within 8-5pm EST. Our team is dynamic and user-centric, with a fast-paced, constantly evolving, digital healthcare environment.

Career Growth Opportunities:

arenaflex is committed to providing opportunities for growth and development. As a Healthcare Customer Service Associate, you'll have the chance to work with a variety of demographics, chronic illnesses, and those without technical aptitude, developing your skills and expertise in a rapidly evolving field.

Learning Benefits:

arenaflex offers a range of learning benefits, including:

• Comprehensive training on arenaflex's internal software and support tools
• Opportunities for professional development and growth
• Access to industry-leading resources and training programs

Company Culture:

arenaflex is a dynamic and user-centric organization, with a fast-paced, constantly evolving, digital healthcare environment. Our team is collaborative, with a focus on living our core values and having each other's backs.

How to Apply:

If you're passionate about making a real impact in the lives of others, and are looking for a challenging and rewarding role, apply now to join our team as a Healthcare Customer Service Associate. Apply for this job