Experienced Personal Lines Insurance Customer Service Representative – Insurance Product Servicing and Customer Retention

At arenaflex, we're revolutionizing the way people shop for home and auto insurance. Our mission is to simplify and automate the process, making it faster, cheaper, and smarter for everyday Americans. As a fast-growing, Series A start-up backed by leading VC's like General Catalyst, QED, NYCA, and Amex Ventures, we're committed to innovation and excellence in everything we do.

About arenaflex

arenaflex is a fully remote company that believes in the power of flexibility and collaboration. Our team is made up of talented, passionate individuals who are dedicated to delivering exceptional results and making a real impact in the insurance industry. Led by third-time fintech entrepreneur, Daniel Demetri, our company is built on a strong foundation of values that guide everything we do:

• Extreme Ownership: We take responsibility for our actions and commitments, ensuring that we fulfill our promises to our customers and each other.
• Speed: We work quickly and pragmatically, moving fast and getting things done.
• Craft: We're constantly learning and improving ourselves and our processes.
• Collaboration: We work transparently, solicit feedback, and leave our egos at the door.
• Positivity: We focus on the team's potential, rise to challenges, and see a cup half-full.

The Role

As an Experienced Personal Lines Insurance Customer Service Representative at arenaflex, you'll play a pivotal role in the development and evolution of our best-in-class servicing department. Reporting to the Customer Service Manager, you'll be responsible for providing exceptional customer service to existing and potential agency clients across a wide variety of servicing needs via phone, email, and SMS. Your goal will be to proactively solve issues, grow agency retention, and build customer loyalty.

Key Responsibilities

* Assist existing and potential agency clients across a wide variety of servicing needs via phone, email, and SMS in a prompt and friendly manner.

• Correctly interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents to make data-driven decisions.
• Collaborate across teams to deliver the best resolution and the highest levels of customer satisfaction.
• Navigate dozens of insurers' products and agent portals, including Progressive, Safeco, National General, Bristol West, and other insurers, to efficiently and effectively service clients.
• Utilize complicated, evolving software, such as our CRM and in-house comp rater.

To Succeed in this Role

You'll need to have:

• Industry Experience: 2-3 years of P&C Insurance experience and an active Property and Casualty or Personal Lines license.
• Amazing Communication Skills: Outstanding written and verbal communication, strong interpersonal skills, and the ability to maintain appropriate levels of confidentiality.
• Proactive and Self-Sufficient: A proven history of personal initiative, efficiency, attention to detail, multi-tasking, and performing quality work within deadlines with or without supervision.
• Hyper-Comfort with Ambiguity: You'll thrive on quickly adapting to process and system updates, applying changes to turbo-charge your sales goals.
• Natural Problem Solver: You'll see issues as opportunities and propose creative solutions to complex problems.
• Superior Computer Fluency: You'll be able to learn new systems quickly and navigate multiple Carrier portals simultaneously.

Compensation and Benefits

* Variable Compensation: Based on performance, with uncapped bonuses for up-selling and cross-selling insurance products.

• Base Salary: Starting at $47.5k, with an automatic increase to $50k after 3 months.
• Commission: Earn 4% commission of total written premiums, with no cap.
• Bonuses: Available for putting in extra hours, with regular contests and incentive programs to earn more.
• Competitive Benefits: Unlimited vacation time, 100% employer-paid Platinum-tier health insurance for employees, 65% for dependents, Flexible Spending Accounts (FSAs), 401(k) retirement savings plan, bonuses, and equity opportunities.

Nice to Have

* Active licenses in 40+ states.

• Bilingual in English & Spanish.

Why Join arenaflex?

* Flat, Collaborative, Transparent Culture: Get in at the ground floor and be a true business partner.

• Opportunities for Growth and Development: Within your role and all areas of the organization.
• Competitive Compensation: 75th-percentile (competitive!) compensation.
• 100% Remote Work Environment: Work from anywhere, at any time.
• Quarterly, Fun Team Bonding Events: Connect with your colleagues and have a blast.

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from talented individuals from all backgrounds.

Note

All employees must complete a background check prior to starting employment with arenaflex or its subsidiaries.

Apply Now

Ready to join a talented, passionate team and make a real impact in the insurance industry? Apply now to become an Experienced Personal Lines Insurance Customer Service Representative at arenaflex! Apply Job! Apply for this job