Experienced Customer Advocate – Hybrid Role in Contact Center

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex as an Experienced Customer Advocate in our Contact Center. As a key member of our team, you will play a vital role in providing world-class customer service to our valued clients, while also driving business growth and innovation.

About arenaflex

arenaflex is a leading provider of comprehensive oral health care benefits, serving millions of enrollees across the country. With a rich history dating back to 1955, we have built a reputation for excellence, innovation, and a commitment to our customers and employees. Our mission is to safeguard the health and financial stability of our employees and their loved ones, while fostering personal growth and holistic wellbeing.

The Role

As an Experienced Customer Advocate, you will be the primary point of contact for telephone, written, or electronic inquiries from customers. Your responsibilities will include:

• Communicating information regarding claims status, eligibility, and benefits to office professionals, groups, covered members, and brokers, providing superior customer service at all times.
• Documenting each customer encounter or resolution in our computer tracking system.
• Accurately completing call tracking and contact service forms and routing them to the appropriate department.
• Identifying and reporting any critical or reoccurring customer service issues to your Supervisor.
• Participating in training programs, as designated.

Key Qualifications

* High School Diploma or GED is required.

• 6+ months of customer service experience within a call center or high-volume customer contact environment is required. You must be able to pass our position test(s).
• Exceptional customer service skills, with a proven track record of delivering high-quality service in a fast-paced environment.
• Ability to handle constant customer contact through forced workflow distribution.
• Interpersonal and communications skills to work effectively with a variety of customers and levels of staff.
• Strong organizational/time management skills and multi-tasking abilities.
• Ability to maintain confidentiality of internal and external customer information.
• Ability to perform basic mathematical calculations.
• Ability to understand and retain detailed information.
• Ability to problem solve and use critical thinking skills.
• Ability to deescalate customer calls and handle conflict resolution.
• Ability to prioritize and follow through.
• Knowledge of or ability to learn basic dental terminology and procedures.
• Must be able to work overtime as required.
• PC skills, including internet and windows-based applications.

What We Offer

* Competitive base and incentive pay.

• 401(k) with robust matching and non-matching contributions.
• Rich medical and pharmacy benefits.
• 100% employer-paid dental and vision benefits.
• Holistic wellbeing program with deep financial incentives.
• Generous paid time off, plus 12 paid holidays and your birthday off.
• Culture of growth and learning: career development, tuition reimbursement, recognition program.
• Family support: adoption assistance, fertility treatment, child, elder, and pet care assistance.
• Social responsibility and volunteer opportunities.
• Employee discount program.

Work Environment and Culture

arenaflex is committed to building an inclusive and diverse workplace, where every employee feels valued, respected, and empowered to succeed. Our Contact Center is a dynamic, fast-paced environment where you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer experiences. We offer a range of benefits and perks to support your physical, emotional, and financial wellbeing, including:

• Flexible work arrangements, including hybrid remote work options.
• Collaborative, team-based work environment.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Comprehensive training and onboarding program.

How to Apply

If you are a motivated, customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to building and maintaining a diverse and inclusive workplace for all employees. We are proud to be an affirmative action employer and welcome applications from qualified candidates of all backgrounds. Apply for this job