Experienced Customer Care Manager – Mobile Marketing Solutions

At arenaflex, we're revolutionizing the mobile marketing landscape with innovative data-driven solutions. As a leading provider of intelligent technologies for Apple Search Ads scale, A/B testing, and market insights, we've been at the forefront of the industry for almost 9 years. Our ecosystem of market-leading technologies has earned us a reputation as a trusted partner for top app developers and brands worldwide. We're now seeking a proactive and reliable Customer Care Manager to join our remote-first team. As a key member of our customer success team, you'll play a vital role in driving remarkable results for our small to medium-sized business customers. If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you.

About arenaflex

arenaflex is a remote-first team of experts dedicated to building the future of mobile marketing. Our commitment to innovation and customer satisfaction has earned us a loyal customer base, including top brands like Skyscanner, Glovo, Flo, Babbel, and Wooga. With over $1 billion in ad spend flowing through our ecosystem, we're constantly pushing the boundaries of what's possible in mobile marketing. Our acquisition of App Radar in 2023 has further expanded our product capabilities and market share. We're now integrating AI into our strategic approach, enabling us to provide even more intelligent solutions for our customers. With a remote-first and supportive culture, we collaborate effectively across 20+ countries, fostering a dynamic and inclusive work environment.

Key Responsibilities

As our Customer Care Manager, you'll be responsible for:

• Serving as the primary post-sales point of contact for a variety of small to medium-sized business customers
• Developing a "one-to-many" approach to drive smart and remarkable results, including conducting webinars on specific topics and using email cadency
• Utilizing in-depth product and industry knowledge to increase the adoption of arenaflex Acquire
• Developing a deep understanding of each customer's business objectives and industry challenges, and working on knowledge base creation to close this gap
• Helping customers achieve maximum value from arenaflex Acquire and achieve their business objectives
• Identifying opportunities for upselling and cross-selling within existing accounts (arenaflex ecosystem cross-selling)
• Proactively engaging with customers to secure renewals and drive customer retention
• Proactively identifying portfolio risks and weaknesses, developing strategic steps to prevent them
• Distributing customer needs, suggestions, and feedback across Sales, Marketing, Product, and Support teams
• Collaborating closely with the Apple team on selected clients to drive further expansion and align on joint strategy

About You

We're looking for a customer-focused individual with:

• Fluent English
• Experience in client-facing roles
• Strong communication and presentation skills
• Customer-oriented mindset and attitude
• Analytical and strategic way of thinking
• Conflict prevention and resolution skills
• Accountability for results

What's in it for You?

At arenaflex, we believe in providing a supportive and inclusive work environment that fosters growth and well-being. As our Customer Care Manager, you'll enjoy:

• Time Off: Vacation and public holidays following your country's regulations, plus additional 6 PTOs annually for personal rejuvenation
• Health and Wellness: Medical insurance or healthcare compensation, paid sick leave to prioritize your well-being
• Professional Development: Top online and offline conferences and mobile industry events, internal courses for continuous professional development
• Performance and Growth: Micro-management-free and supportive management style, semi-annual performance review sessions, and new career opportunities through our internal mobility program
• Team Engagement: Corporate online events and offline team retreats, collaboration between teams through shared OKRs, and an environment conducive to open dialogue and constructive feedback
• Work Flexibility: Flexible working schedule for a better work-life balance, remote-first working environment
• Workspace Options: Coworking costs coverage program, office hubs in key locations for a convenient and productive work environment

Our Culture

At arenaflex, our values are not just words – they guide everything we do. To achieve our ambitious goals and maintain success, we stand united by our core behaviors:

• Move Fast
• Get Sh*t Done
• Build Together
• Strive for Transparency
• Own What You Do
• Learn + Share = Excel

If you're passionate about delivering exceptional customer experiences and have a knack for building strong relationships, we want to hear from you. Apply now to join our remote-first team and be part of the arenaflex revolution in mobile marketing! Apply for this job