Experienced Customer Service Representative – National Sales (Hybrid: Onsite & Remote)
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service Representative to join our National Sales team in a hybrid role that combines the flexibility of remote work with the benefits of in-person collaboration.
About arenaflex
arenaflex is a leading foodservice distributor that partners with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, arenaflex provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology, and business solutions. arenaflex is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue.
Job Summary
As a Customer Service Representative on our National Sales team, you will be the primary point of contact for customers, providing exceptional service and support to ensure their needs are met. You will work closely with internal departments, including Sales, Operations, and Distribution, to resolve customer inquiries, complaints, and issues in a timely and professional manner. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment with multiple priorities.
Key Responsibilities
* Receive and respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Process incoming orders, resolve customer complaints, and provide product information to customers
- Collaborate with internal departments to resolve customer issues and improve customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Provide product recommendations and upsell/cross-sell opportunities to customers
- Participate in ongoing training and development to improve product knowledge and customer service skills
- Work closely with the Sales team to ensure customer needs are met and sales goals are achieved
- Provide exceptional customer service to ensure customer loyalty and retention
Work Environment
This role is a hybrid position, requiring approximately 90% remote work and 10% onsite work at one of our regional locations. You will have the flexibility to work from home or a designated remote workspace, with occasional visits to our office for meetings and training. arenaflex is committed to providing a safe and inclusive work environment, and we offer a range of benefits and perks to support your well-being and success.
Qualifications
* High school diploma or equivalent required; Bachelor's degree preferred
- Minimum of three years experience in customer service call center environment required
- Experience in food service distribution a plus
- Excellent verbal communication and problem-solving skills required
- Working knowledge of Microsoft Word and Outlook required
- CRM/Phone Technology experience preferred
- Bi-lingual Spanish speaker preferred
Compensation and Benefits
* Competitive hourly rate between $16.00 and $25.00 per hour, depending on experience and qualifications
- Overtime compensation available
- Comprehensive benefits package, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
About arenaflex
arenaflex is a leading foodservice distributor that partners with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, arenaflex provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology, and business solutions. arenaflex is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue.
Why Join arenaflex?
* Collaborative and inclusive work environment
- Opportunities for career growth and professional development
- Comprehensive benefits package
- Competitive hourly rate and overtime compensation
- Flexible work arrangements, including remote work options
- Collaborative and inclusive work environment
Equal Employment Opportunity
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
Accommodation for Individuals with Disabilities
arenaflex is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our arenaflex Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days. Apply for this job