Experienced Customer Service Representative - National Sales (Hybrid: Onsite & Remote)

Join arenaflex, a leading foodservice distributor, as we continue to revolutionize the way we serve our customers. As an Experienced Customer Service Representative - National Sales, you will play a vital role in providing exceptional customer service, ensuring customer satisfaction, and driving business growth. If you're passionate about delivering outstanding service, have a strong work ethic, and are looking for a challenging and rewarding career, we want to hear from you!

About arenaflex

arenaflex is one of America's top food companies, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, we provide our customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology, and business solutions. Our commitment to operational excellence, safety, and environmental responsibility sets us apart, and we're proud to be a leader in the foodservice industry.

Job Summary

As an Experienced Customer Service Representative - National Sales, you will be the primary point of contact for our customers, providing exceptional service, resolving issues, and driving sales growth. You will work closely with our sales team, internal departments, and customers to ensure seamless communication and delivery of our products and services. This is a hybrid role, with approximately 90% remote/virtual and 10% onsite work at any regional location.

Key Responsibilities

- Receive and respond to customer inquiries, resolving issues and providing solutions in a timely and professional manner. - Process incoming orders, manage customer accounts, and maintain accurate records of customer interactions and transactions. - Collaborate with the sales team to provide product information, take orders, and resolve customer complaints. - Coordinate same-day deliveries and pickups for customers, responding to delivery/routing questions and issues. - Respond to product inquiries, share new or additional services or products with customers, and recommend improvements in products, shipping, service, or billing methods and procedures. - Maintain a working knowledge of our products, services, and policies to provide accurate information to customers. - Develop and maintain strong relationships with customers, internal departments, and the sales team to ensure seamless communication and delivery of our products and services.

Essential Qualifications

- High School diploma or equivalent required; Bachelor's degree preferred. - Minimum of three years of experience in customer service call center environment required. - Experience in food service distribution a plus. - Excellent verbal communication skills and problem resolution ability required. - Working knowledge of Microsoft Word and Outlook required. - CRM/Phone Technology experience preferred.

Preferred Qualifications

- Bi-lingual Spanish speaker preferred. - Experience working in a fast-paced, dynamic environment. - Strong analytical and problem-solving skills. - Ability to work independently and as part of a team. - Strong communication and interpersonal skills.

Skills and Competencies

- Excellent customer service skills, with a focus on resolving issues and driving sales growth. - Strong communication and interpersonal skills, with the ability to work effectively with customers, internal departments, and the sales team. - Ability to work in a fast-paced, dynamic environment, with a focus on meeting deadlines and delivering results. - Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues. - Ability to work independently and as part of a team, with a focus on collaboration and teamwork.

Career Growth Opportunities and Learning Benefits

- arenaflex offers a comprehensive training program to help you develop your skills and advance your career. - Opportunities for career growth and advancement, with a focus on promoting from within. - Collaborative and dynamic work environment, with a focus on teamwork and collaboration. - Access to cutting-edge technology and tools, with a focus on innovation and continuous improvement.

Work Environment and Company Culture

- arenaflex is committed to creating a positive and inclusive work environment, with a focus on diversity, equity, and inclusion. - We offer a comprehensive benefits package, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. - arenaflex is an equal opportunity employer, with a commitment to hiring and promoting based on merit, talent, and potential.

Compensation and Perks

- Competitive hourly rate, with a range of $16.00 to $25.00 per hour. - Overtime compensation available. - Comprehensive benefits package, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. - Access to cutting-edge technology and tools, with a focus on innovation and continuous improvement. - Collaborative and dynamic work environment, with a focus on teamwork and collaboration.

How to Apply

If you're passionate about delivering exceptional customer service, have a strong work ethic, and are looking for a challenging and rewarding career, we want to hear from you! Apply now to join our team as an Experienced Customer Service Representative - National Sales.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, with a commitment to hiring and promoting based on merit, talent, and potential. We are dedicated to creating a diverse and inclusive work environment, and we welcome applications from qualified candidates from all backgrounds.

Accommodation Requests

If you require reasonable accommodation to participate in the interview process or to perform essential job functions, please contact our arenaflex Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.

Remote Work Options

This role is a hybrid position, with approximately 90% remote/virtual and 10% onsite work at any regional location. We offer flexible work arrangements to support our employees' work-life balance and productivity.

Benefits

arenaflex offers a comprehensive benefits package, including: - Health insurance - Pre-tax spending accounts - Retirement benefits - Paid time off - Short-term and long-term disability - Employee stock purchase plan - Life insurance

Pay Transparency

arenaflex is committed to pay transparency, with a focus on fair and equitable compensation for all employees. We believe that pay should be based on merit, talent, and potential, and we strive to create a work environment that is free from bias and discrimination.

Join Our Team

If you're passionate about delivering exceptional customer service, have a strong work ethic, and are looking for a challenging and rewarding career, we want to hear from you! Apply now to join our team as an Experienced Customer Service Representative - National Sales. Apply for this job