Experienced Data Entry Clerk – Energy Services Program Support Specialist (Typist) – Remote Work Opportunity

Welcome to an exciting opportunity to join arenaflex, a non-profit human services agency dedicated to creating positive change in the lives of individuals and families. Our organization is committed to fostering community growth, providing essential services, and promoting holistic well-being. As a valued member of our dynamic team, you will play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs.

About arenaflex

arenaflex is a leading non-profit human services agency focused on enhancing the lives of individuals and families in Fitchburg, MA. Our mission is to foster community growth, provide essential services, and promote holistic well-being. We are united by a shared passion for making a lasting impact and creating a better future for all.

Position Overview

As an Experienced Data Entry Clerk – Energy Services Program Support Specialist, you will be responsible for maintaining organized and up-to-date digital files to support the day-to-day operations of our Energy Services Programs. You will play a crucial role in ensuring the accuracy and completeness of client status records, monitoring emails, and logging documents and communications in our Monday.com platform.

Essential Duties and Responsibilities

* Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.

• Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
• Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
• Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
• Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
• Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
• Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
• Attend all required staff meetings, supervision, training, and contractual meetings.
• Participate in mandatory agency training and other relevant professional development activities.
• Ensure strict confidentiality is maintained in all aspects of the role.
• Perform related work as required.

Required Qualifications and Skills

* Associate degree or equivalent professional experience.

• Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
• Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
• Bilingual in Spanish preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and Google Suite.
• Familiarity with database management systems and cloud-based platforms.

Preferred Qualifications and Skills

* Experience working with diverse populations and communities.

• Knowledge of energy assistance programs and services.
• Familiarity with Monday.com and other cloud-based platforms.
• Experience with data entry and record-keeping.
• Strong analytical and problem-solving skills.

Benefits and Perks

* Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your well-being.

• Paid Time Off (PTO): Generous time off to relax and recharge.
• Hybrid Work Opportunities: Benefit from a flexible work environment that suits your lifestyle.
• Student Loan Forgiveness: We're here to help ease your student loan burden.
• Tuition Remission: Invest in your education with our tuition remission program.
• Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
• Pet Insurance: Ensure your furry friends receive the best care.
• Employee Discounts: Access exclusive discounts and perks.

Why Join arenaflex?

* Make a meaningful difference in the community.

• Work with a dynamic and passionate team.
• Enjoy a range of fantastic benefits and perks.
• Pursue your career goals with our tuition remission program.
• Experience a workplace that values your well-being and personal growth.

How to Apply

If you are a motivated and detail-oriented individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. Apply Now! We look forward to hearing from you and exploring how you can contribute to our mission to create positive change in the lives of individuals and families. Apply for this job