Experienced Customer Care Representative – Scaling Growth and Excellence in arenaflex's SMB Sales Team

At arenaflex, we're on a mission to revolutionize the way people think about food delivery and beyond. As a key player in our SMB Sales Team, you'll be instrumental in helping us scale our growth and excellence in customer care. If you're a high-energy individual with a passion for making a difference, we want to hear from you!

About arenaflex

arenaflex is a leading technology and strategy company that's changing the game in food delivery and beyond. We're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a positive impact on our customers, partners, and the world around us. With a focus on empowering local economies, we're constantly pushing the boundaries of what's possible and exploring new ways to deliver exceptional experiences.

About the Job

As an Experienced Customer Care Representative, you'll be a vital partner to our outreach team, supporting job-specific guarantee enablement, process education, leader sales skill development, and a robust fresh recruit training program. This role will be heavily involved in supporting and enhancing onboarding in a remote setting, as well as collaborating with other team members to help the arenaflex team in expertise-based training and GTM/item and framework-based updates. If you're a high-energy individual who's eager to make a significant impact, this role is perfect for you!

Key Responsibilities:

* Collaborate with partners to uncover training and enablement needs across sales skills and internal processes, and develop comprehensive solutions that are executed through various mediums, including content creation, instructor-led live training, LMS courses, workbooks, playbook development, teaching meetings, and more

• Regularly analyze projects to determine effectiveness, gather feedback, and lean into advancements and changes throughout
• Work with the training team to ensure a seamless transition from sales fresh recruit training to a continued onboarding experience for the arenaflex sales team
• Supplement the current fresh recruit training program with additional software – 1:1 rep training, administrator support, available time, and more
• Be the face of arenaflex for all agents across our SMB Sales Team
• Approach every opportunity for knowledge transfer as a chance to upskill, persuade, and establish positive change across the business
• Utilize strong interpersonal skills and relationship-building in live, recorded, and web-based training materials
• Develop a deep understanding of how arenaflex's processes, frameworks, and assets work
• Work in lock-step with other training prompts to share knowledge and upskill
• Bring innovative ideas to the team and elevate the current range of skills based on your experience and interests within the learning space

We're Excited About You Because:

* You're a highly energetic self-starter capable of working independently with remote management

• You have a help mentality – you love assisting others and watching them succeed
• You have a high EQ and are skilled at building relationships
• You advance quickly, have a bias for action, and don't let questions disrupt the flow of progress
• You thrive in a climate with constant change
• You consider yourself a problem-solver

About the Team

The Client Platform Engineering team is responsible for endpoint management, including macOS, Windows, ChromeOS, and VDI. Additional responsibilities include the zero-contact onboarding stream for fresh recruits, operating system/external software fixing, and level three accelerations from service desk.

We're Looking for a Client Platform Specialist

We're seeking a Client Platform Specialist who values accountability and responsibility for the management of Windows endpoints, ChromeOS, and Virtual Desktop Infrastructure (VDI) arrangements. Our growing environment is predominantly macOS and ChromeOS, with plans to expand our Windows and VDI fleet. You'll report into the IT Foundation Engineering Manager in the Corporate Framework team within our Global IT organization.

You'll Be Excited About This Opportunity Because:

* You'll support timely, technical solutions for scaling endpoint management

• You'll upgrade organizational efforts for end-user services
• You'll seek out amazing opportunities for automation and alleviate manual cycles
• You'll stay current with industry trends and best practices
• You'll maintain code in GitHub and participate in peer review process
• You'll work closely with cross-functional teams to develop processes and ideas
• You'll gain insight into macOS management

We're Excited About You Because:

* You have experience managing an Enterprise MDM framework (ideally Windows on Microsoft Intune) and a VDI environment

• You have 3+ years of experience handling the following tools for Windows support: Intune, Entra ID/Purple Promotion, M365, Autopilot, and more
• You have knowledge in CI/CD for client engineering cycles and tools
• You have 3+ years of experience in at least one of the following programming languages (but not limited to): PowerShell, Python, Ruby, GoLang
• You have experience working in a Lean environment

Compensation and Benefits

The area-specific base salary range for this position is listed below. Compensation in other geographies may vary.

arenaflex Cares About You

We care about your overall well-being, and that's why we offer a comprehensive benefits package for full-time employees, including:

• Healthcare benefits
• A 401(k) plan with a company match
• Short-term and long-term disability insurance
• Basic life insurance
• Wellness benefits
• Paid time off
• Paid parental leave
• And more!

In addition to base compensation, this role also includes valuable opportunities for stock awards.

Applications are accepted on a continuous basis

We use Flock as part of our hiring and/or recruitment process for jobs in New York City and certain aspects may qualify it as an AEDT. As part of the assessment cycle, we provide Flock with job requirements and applicant-submitted applications. We started using Flock Scout for Inbound on [insert date].

Please see the free preference review report covering our use of Flock here.

About arenaflex

At arenaflex, our mission to empower local economies shapes how our colleagues move quickly, learn, and collaborate to make effective decisions that show compassion for our range of customers – from Dashers to merchant partners to consumers. We're a technology and strategies company that started with house-to-house delivery, and we're seeking colleagues who can help us grow from an organization known for delivering food to an organization that people go to for all possible merchandise. arenaflex is growing rapidly and evolving constantly, which offers our colleagues the chance to share their unique perspectives, tackle new challenges, and own their careers. We're committed to supporting representatives' joy, fitness, and overall well-being by providing extensive benefits and perks, including premium healthcare, health cost reimbursement, paid parental leave, and more.

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