Experienced Bilingual Canadian French/English Customer Expert – Work from Home Opportunity at arenaflex

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly skilled and bilingual Canadian French/English Customer Expert to join our team of dedicated professionals working from home.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's top brands streamline their operations in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment.

Benefits of Working with arenaflex

As an arenaflex team member, you can expect:

• Paid Training: Develop your skills and knowledge with comprehensive training programs designed to help you succeed in your role.
• Competitive Wages: Enjoy a fair and competitive compensation package that reflects your value to our organization.
• Full Benefits: Receive comprehensive benefits, including medical, dental, vision, 401(k), and more, to support your overall well-being.
• Paid Time Off: Take breaks and recharge with paid time off to relax, recharge, and pursue your passions.
• Employee Wellness and Engagement Programs: Participate in programs and activities that promote your physical, emotional, and mental well-being, as well as foster a sense of community and connection with your colleagues.

Teleperformance and You

At arenaflex, we believe in empowering our team members to make a meaningful impact in the lives of our customers. As a Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from diverse backgrounds and experiences. As you grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!

Responsibilities

As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Providing Customer Support: Offer exceptional customer service via telephone and/or Internet, including instant message, email, and other digital channels.
• Handling Customer Inquiries: Resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment, and escalate more complex issues to the appropriate Product Support Specialist.
• Troubleshooting: Identify the root cause of customer problems and use tools and resources to determine how to resolve customer problems.
• Escalation: When unable to resolve problems in a reasonable amount of time, escalate to the appropriate resource and follow up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• Tracking and Documentation: Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Customer Information Updates: Update customer information and ensure accurate entry of contact information.
• Quality Standards: Meet standards of job, including quality standards, adherence to schedule, and average handle time.
• Mentoring and Guidance: Provide guidance and/or mentoring to less experienced associates as needed.
• Other Related Duties: Perform other related duties assigned as needed.

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you must:

• Be at Least 18 Years Old: Meet the minimum age requirement for this position.
• Have Excellent Customer Service Skills: Build high levels of customer satisfaction through exceptional communication, empathy, and problem-solving skills.
• Be Proficient in PC Operation and Navigation: Demonstrate basic computer skills, including typing, navigation, and software applications.
• Have Effective People Skills: Demonstrate effective people skills and sensitivities when dealing with others.
• Be Able to Work Independently and in a Team Environment: Balance individual and team responsibilities to achieve shared goals.
• Have Excellent Communication Skills: Possess strong oral and written communication skills to effectively interact with customers, colleagues, and management.
• Be Able to Work in a Constantly Changing and Fast-Paced Environment: Adapt to changing priorities, deadlines, and customer needs in a dynamic work environment.
• Stay Composed and Objective: Maintain a calm and composed demeanor in high-pressure situations.

Work from Home Requirements

To work from home, you must:

• Meet Internet Requirements: Ensure a minimum subscribed download rate of 15.0 Mbps and a minimum subscribed upload rate of 5.0 Mbps.
• Have a Clean and Quiet Workspace: Provide a dedicated workspace that is free from distractions and interruptions.
• Meet Other Requirements: Ensure your internet connection meets the required specifications, including no packet loss and ping under 50ms.

Be Part of Our arenaflex Family

At arenaflex, we strive to create an environment where our employees feel valued, inspired, and supported. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and have the skills and qualifications we are looking for, we encourage you to apply to this exciting opportunity. Apply Job! Apply for this job