Experienced Customer Experience Advisor (Part-Time) - Remote Opportunity with arenaflex

Join arenaflex's mission to revolutionize the eyewear industry and create extraordinary customer experiences Are you passionate about delivering exceptional customer service and building strong relationships with customers? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Experience Advisor to join our remote team based in Nashville, TN.

About arenaflex

arenaflex is a leading eyewear company that's changing the way people see the world. Founded with a mission to inspire and impact the world with vision, purpose, and style, we're committed to creating a more inclusive and equitable society. Our innovative approach to eyewear has disrupted the industry, and we're just getting started.

What you'll do

As a Customer Experience Advisor, you'll be the face of arenaflex, delivering nothing-but-wonderful customer service to our customers via email and live chat. You'll be responsible for:

• Delivering exceptional customer service, resolving issues, and building strong relationships with customers
• Learning our internal management system to efficiently process sales orders and maintain customer relationships
• Using internal communication software to interact with teammates, management, and other departments
• Identifying trends and pain points to optimize each customer's experience
• Collaborating with cross-functional teams to drive business results and improve customer satisfaction

Who you are

We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You'll be a creative and innovative problem solver who can think outside the box and adapt to changing situations. You'll be a sensitive and skillful communicator who can navigate multiple communication channels and adapt your tone and style to suit your audience.

Requirements

* Ability to attend a virtual two-week onboarding via Google Meet video calls

• Quiet workspace with minimal noise (home office) to fulfill shifts
• Availability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Availability evenings and weekends, including during the holiday season
• Reliable high-speed internet connection with access to your router
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit

* Customer service experience

• Experience working from home

About our culture

At arenaflex, we're driven to create a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of our team. We're committed to transparency, inclusivity, and equity, and we're proud to be recognized as a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign.

What we offer

* Competitive hourly rate of $13.00

• Opportunity to work with a dynamic and innovative company
• Flexible remote work arrangement
• Comprehensive training and onboarding program
• Ongoing learning and development opportunities
• Collaborative and inclusive work environment
• Access to our employee resource groups and community events
• Recognition and rewards for outstanding performance

How to apply

If you're passionate about delivering exceptional customer experiences and joining a company that's changing the world, we want to hear from you! Apply now to become a part of our arenaflex team.

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Note:

arenaflex is an equal opportunity employer and will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated. Apply for this job