Experienced Customer Care Advocate – Life Insurance Policy Support at arenaflex in Cary

Job Summary:

Join arenaflex, a leading technology and resource solutions provider, as a Customer Care Advocate for a contract assignment with one of our premier financial services clients in Cary, NC. As a key member of our team, you will be responsible for delivering exceptional customer service to clients who have or are looking to obtain a Life insurance policy through their employer. If you possess excellent communication skills, a passion for helping others, and a strong work ethic, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a women-owned business driven to stand out in the industry. Our mission is to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do, and find your passion at work.

Responsibilities:

As a Customer Care Advocate, you will be responsible for:

• Responding to customer requests via telephone, providing excellent service to firm's customers who have or are looking to obtain a Life insurance policy through their employer.
• Processing transactions, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.
• Discussing various topics with customers, including:

+ Enrolling or changing their life insurance amount + Confirming or changing beneficiaries + Policy provisions (how policy works, including exclusions and coverage) + Continuing coverage when retired or leaving the employer + Status of customer requests + Billing inquiries

• Reporting to work in person during training (Monday-Thursday) and training virtually on Fridays at our Cary, NC office.
• Working from home, which requires high-speed internet (500-650 kbps) and a quiet, secure workspace (hotspots and use of public Wi-Fi are not allowed).
• Using video during interviews, coaching, and virtual training.
• Being flexible with shifts, which may change based on business needs, and working during the hours of operation (Monday-Friday, 8:00am-11:00pm EST).

Requirements:

* High school diploma or equivalent is required.

• Ability to work under immediate supervision, reporting to an immediate supervisor.
• 1-3 years of experience in the field or in a customer service role is preferred.

Preferred Skills:

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent problem-solving and critical thinking skills
• Ability to maintain confidentiality and handle sensitive information
• Strong organizational and time management skills
• Ability to work independently and as part of a team

Work Environment and Company Culture:

arenaflex is committed to providing a diverse and inclusive work environment. We believe in employee development and offer opportunities for growth and learning. Our core values include customer service, employee development, and quality and integrity in everything we do. We are an Equal Opportunity Employer and do not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

Compensation, Perks, and Benefits:

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for career growth and advancement
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to ongoing training and development opportunities
• Flexible work arrangements, including remote work options

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy. Apply for this job