Experienced Customer Service Representative - Phone Agent (100% Remote) at arenaflex

At arenaflex, we're revolutionizing the way businesses offer credit to their customers with our fast and paperless solution. As one of the fastest-growing Financial Technology companies in America, we're backed by leading investors and have a great team that's passionate about delivering exceptional customer experiences. We're now looking for talented individuals to join our Customer Service Operations team as a Customer Service Representative - Phone Agent, working 100% remotely.

About arenaflex

arenaflex is a leading Financial Technology company that's changing the consumer credit marketplace. With billions of dollars in loans and hundreds of thousands of satisfied customers, we're committed to making it easy for businesses of all sizes to offer credit to their customers. Our corporate headquarters is located in the financial technology hub of Atlanta, GA, but we're a remote-friendly company that values flexibility and work-life balance.

Job Summary

As a Customer Service Representative - Phone Agent at arenaflex, you'll be responsible for providing exceptional customer support, handling inquiries, resolving issues, and ensuring customer satisfaction. You'll be the face of our company, and your passion for delivering excellent customer experiences will make all the difference. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we want to hear from you!

Key Responsibilities

* Provide exceptional customer support via phone, handling inquiries, resolving issues, and ensuring customer satisfaction

• Gather customer information, assess and fulfill customer needs, and educate customers where applicable to solve their concerns on the initial call
• Work in a fast-paced environment, handling high-volume inquiries and making decisions quickly
• Utilize customer service software and tech applications, such as Microsoft Office/Teams, SABA, and Ultipro
• Collaborate with the Customer Service Operations team to achieve customer satisfaction goals
• Participate in ongoing training and development to stay up-to-date on industry trends and arenaflex's products and services

Essential Qualifications

* 2+ years of experience in a call center or help desk capacity, with financial service experience strongly preferred

• Ability to simultaneously navigate multiple systems and computer screens while engaging a customer over the phone
• Proficient in customer services software and tech applications, such as Microsoft Office/Teams, SABA, and Ultipro
• Ability to handle high-volume inquiries in a fast-paced environment
• Open-minded and adaptable with a willingness to learn new skills and change
• Strong decision-making and analytical abilities
• Ability to troubleshoot customer issues over the telephone
• Strong detail orientation and communication/listening skills
• Willingness to work a flexible schedule, including weekends
• High School diploma, GED, or equivalent required

Preferred Qualifications

* Bilingual English and Spanish is highly preferred

• Ability to work independently and as part of a team
• Experience with customer relationship management (CRM) software
• Familiarity with financial services industry and regulations

What We Offer

* Competitive salary and benefits package

• Opportunity to work with a leading Financial Technology company
• Flexible work schedule, including 100% remote work option
• Ongoing training and development opportunities
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays

Work Environment and Culture

At arenaflex, we value flexibility, work-life balance, and employee well-being. Our remote-friendly work environment allows you to work from the comfort of your own home, with the freedom to create your own schedule. We're a collaborative and dynamic team that's passionate about delivering exceptional customer experiences. Our culture is built on a foundation of respect, empathy, and open communication.

How to Apply

If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we want to hear from you! Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. We will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Start Date and Training Schedule

The start date for this position is February 3, 2025. You'll be required to attend a mandatory training schedule, which will include six weeks of classroom and nesting training. During this time, you'll be required to be on camera with business casual professional attire.

Shifts and Availability

Shifts are available from 1pm to 12am EST, with weekends varying. You'll be required to work Saturday or Sunday of each week, with one other day off during the week. Shifts are primarily 9 hours in length, with a 1-hour unpaid lunch.

Internet Requirements

You'll need to have high-speed internet and a dedicated workspace in your home. You'll be required to run an internet-speed test to show internet speeds, with typical requirements of 12.5 MBps download and 20-25 MBps upload. Wireless minimum is 100 MBps Bandwidth, but may vary based on internet usage in your home. We look forward to hearing from you and learning more about your qualifications and experience! Apply for this job